The customer success blog with ideas and inspiration on retaining your customers!
Bridging the efficiency gap between Sales and CS, key retention metrics, why CS should be an early SaaS startup hire
When churn isn’t a bad thing, ideas for automating personal emails, principles of a customer-centric company
Current customers as catalysts, startup spend on churn, CS listicle of retention strategies
Traditional v. Performance CS, infatuating your customers, advice on ideal SaaS pricing
Key questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
CS as a SaaS growth strategy, measuring churn the right way, cultivating super users
Putting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
How to stop CS firefighting, turning customers into advocates, data-driven hacks to reduce churn
