U

The customer success blog with ideas and inspiration on retaining your customers!

What makes ‘good’ data in Customer Success with ChurnZero Implementation Team Lead Lexi Quinn

What makes ‘good’ data in Customer Success with ChurnZero Implementation Team Lead Lexi Quinn

Why NRR (net revenue retention) is the one metric to rule them all for SaaS

Why NRR (net revenue retention) is the one metric to rule them all for SaaS

9 Customer Success operations questions answered by experts

9 Customer Success operations questions answered by experts

Q&A recap | 2022 SaaS retention benchmarks

Q&A recap | 2022 SaaS retention benchmarks

What is Customer Success enablement?

What is Customer Success enablement?

How to set baseline SaaS onboarding metrics

How to set baseline SaaS onboarding metrics

The 3-step guide to creating a proactive at-risk customer strategy

The 3-step guide to creating a proactive at-risk customer strategy

The five biggest Customer Success software implementation mistakes—and how to avoid them

The five biggest Customer Success software implementation mistakes—and how to avoid them

Let’s share data, not software logins.

Let’s share data, not software logins.