The BIG RYG Customer Success Conference is one of the best ways to stay up-to-date on the latest trends. For CXOs, virtual events like BIG RYG present a flexible opportunity to brush up on your skills.With sessions both live and available on-demand post event, you won’t miss an opportunity to squeeze in some professional development.   Read on to learn three must attend BIG RYG …
“The stars must have aligned.” If this expression captures how you feel when your Customer Success and Product teams interact or fulfill a customer request without bickering or finger pointing, then please continue reading. Although the purported meaning behind this cosmic phrase is inaccurate – since it takes stars thousands of years to align, we …
Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Since getting together 13,000+ attendees together in one place wasn’t going to be on the horizon for the rest of this year, they hosted the SaaStr Annual at Home event last week. It was an …
Whether it’s scheduling meeting requests, sending follow-up emails, or identifying opportune outreach moments, automation gives you a sixth sense and an extra hand (or 20) to drive more effective engagements across all your accounts. By programming repetitive tasks and trigger-based communications – built on behavior, lifecycle, or product usage – you never miss an opportunity to capitalize on your customers’ most pressing pain points, needs, and wants. You become better attuned to their personal reality and product experience by showing up for them every time …
For many of us, 2020 will be known as the year business conferences moved from convention halls to online. The reality is that virtual events will be the norm going forward, at least in the short term. For those of us who love the in-person conference experience, this adjustment is tough. There is, however, a …
SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. Exactly how do you get customers to embrace your …
Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. But do you know where to look for them?  Don’t just limit yourself to searching hashtags like #CustomerSuccess and #retention. Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers.  What makes the BIG RYG Customer Success Conference so special is our incredible lineup of speakers and entrepreneurs. From start-up veterans to CS Leaders, venture …
As the last week of August creeps upon us, the end-of-summer angst begins to take hold – a perennial flashback from our once dreaded back-to-school summoning. To better capture this sentiment as an adult, some say that August is like the Sunday of summer. With the “scaries” ominously lurking around the corner of September, we …
Your business success and your customers’ success are inextricably linked. Customers won’t succeed if they don’t embrace your product. You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your value by advocating their results as social proof. Yet, despite this new mutual-success dependency, many businesses still rely on traditional customer …
It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. Not when there are other products leaders dedicated to being the best …
This is a guest blog post by Anita Toth, Chief Churn Crusher.  This is shocking. Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. The …
SaaS Mag announced their annual SaaS 1000 List – a ranking of the world’s fastest-growing SaaS companies, and ChurnZero Ranks No. 31! ChurnZero, a real-time Customer Success platform has been recognized as one of the world’s fastest growing Software-as-a-Service (SaaS) companies, according to the 2020 edition of SaaS Mag’s acclaimed ranking, the SaaS 1000 List. …
ChurnZero Named International Software Awards Program Finalist ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category.  Now in it’s fifth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide including US, Canada, Australia, Asia, EMEA, and UK.  Head of operations for …
This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company, “A 5% increase in customer retention can increase profits by 25% to 95%.” Plus, …
With the explosion of subscription-based businesses, customers and consumers alike are becoming increasingly sophisticated buyers. Expectations are high, and competition is fierce to win their engagement and loyalty. To delve deeper into growing customer relationships and their worth, Robbie Kellman Baxter, the leading expert on subscription and membership business models and author of The Membership …
Archives
Categories