ChurnZero Named International Software Awards Program Finalist ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category.  Now in it’s fifth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide including US, Canada, Australia, Asia, EMEA, and UK.  Head of operations for …
This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company, “A 5% increase in customer retention can increase profits by 25% to 95%.” Plus, …
With the explosion of subscription-based businesses, customers and consumers alike are becoming increasingly sophisticated buyers. Expectations are high, and competition is fierce to win their engagement and loyalty. To delve deeper into growing customer relationships and their worth, Robbie Kellman Baxter, the leading expert on subscription and membership business models and author of The Membership …
ChurnZero announced today it was named a FrontRunner for Customer Experience Software by Software Advice. FrontRunner is designed to help businesses evaluate which software products may be right for them.  FrontRunner is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunner elevates verified end-user reviews and product data, …
Did you know there are more research papers on defining trust than any other sociological concept? That’s according to Rachel Botsman, a world-renowned trust expert, trust fellow at Oxford University’s Saïd Business School, and author of the bestseller Who Can You Trust?, which provides an exploration of how technology is transforming trust. As the adage …
Who are they? IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. What were their pain points? As relatively new functions, IntelAgree’s Customer Success and Professional Services/Implementation teams found themselves: Losing customer momentum during implementation. As customers juggle competing priorities with hands-on and task-driven …
This is a guest blog post by Irit Eizips, Chief Customer Officer and CEO of CSM Practice.  It is cheaper to keep a current relationship in place than to lose a client and have to secure a new one. Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your …
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Jack Moyahan, Implementation Specialist at ChurnZero.  As a member of the Customer Success team, Jack helps bring our clients onboard by managing the kickoff welcome calls and the requirements gathering and all technical aspects …
Does your marketing often drop the L-bomb? You know the one: leads. They obsess over building perfect websites, landing pages, forms, content, and call-to-actions to have a modicum of chance to catch a prospect’s eye and attract their interest. Entire marketing budgets are devoted to their infinite pursuit and persuasion. But if you’re like most …
This is a guest blog post by LiveAgent.  What makes a successful business? Most people would say a great product or an aggressive marketing and sales strategy. Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more …
The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric …
Writing anything from scratch can be intimidating, much less a request for proposal (RFP). It’s easy to get overwhelmed or stumped when you’re not sure where to start, especially when purchasing a newer product, such as Customer Success software, for the first time. Even with pre-purchase research, you simply don’t know what you don’t know …
We are now officially in summer. Which usually means pool parties, beach vacations, and exciting travel plans. This year is a little different, in that summer marks going on four months of us all working from home and our time off looking a lot different than we originally planned. But don’t worry we got your …
It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: …
SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. After speaking with their community in the wake of the current crisis, they said one thing was clear – the need to connect and share knowledge remains and grows stronger with each passing day. That’s …
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