The customer success blog with ideas and inspiration on retaining your customers!
Critical onboarding mistakes to avoid, what works (and doesn’t!) for structuring CS, predicting churn without machine learning
Winning back cancelled customers before they churn, lesser-known ways churn hurts your company, key metrics for new CS platform users
Habits of highly effective CS teams, CS as the foundation for predictive Sales & Marketing, the Value Framework & customer loyalty
The fundamental flaw of proactive CS, fixed vs. growth mindset in CS, strategies to revamp your onboarding
Methods for measuring customer loyalty, why CS isn’t just a feel-good name for account management, can successful customers crisis-proof your company
How wrong customers can cripple your growth, reasons sales should care about CS, how to make your customers fall in love with you
Busting Customer Success myths, should you prioritize churn or growth, why CS pros make the best leaders
Strategies to convince customers to upgrade, building effective customer surveys, how Sales can impede CS
