A Glossary of the SaaS Definitions & Metrics Customer Success Professionals Need to Know To Understand the Health of Their SaaS Business

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that SaaS companies uses to assess success is fundamental to your ability to make strategic choices, track performance against shared company goals, and ultimately, prove your value as a strong business leader. Use this essential resource (filled with realistic examples) to learn the SaaS definitions, metrics, and formulas that every Customer Success professional needs to know. Be sure to bookmark this page to use as an easy reference.