BIG RYG - CS Conference - Oct 8, 2020

Many of us have been staying at home, protecting ourselves from the coronavirus and are no doubt looking for an escape. Turning to our TVs and phones does not always allow us a break, from everything that is going on, that we occasionally need. But unplugging from it all and diving into a good book …
Is your customer onboarding turning into a fixer-upper? The proper upkeep and continual improvement of a home (and onboarding process) are essential to maintain its value over time. When done right, it’s a worthwhile investment that substantially increases your return. Of course, you need good bones and strong foundation to build from—no aesthetic enhancements (or …
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Bri Adams, Customer Success Team Lead at ChurnZero.  As Customer Success Team Lead, Bri manages the Key Accounts team, where she helps to support and build processes around this strategic set of customers.  …
Do you know what Customer Success metrics race through a Chief Customer Officer’s (CCO’s) mind all day long? With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter. Taking metrics out of context, paying attention to …
Sales and Marketing teams use data strategies to power the sales funnel with great success. So, why do we stop using these same data-driven tactics once a prospect becomes a customer? In our latest webinar, ZoomInfo CEO Henry Schuck showed us how Customer Success organizations can effectively use data to drive retention in these five …
Customer onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Whether through automated or manual monitoring, Customer Success must remain hypervigilant during onboarding to ensure customers stay the course. Creating a well-defined outreach strategy ensures Customer Success consistently connects with customers throughout this pivotal phase. To show what this outreach …
It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Brian Hartley. Brian is the Senior Director of Customer Success at RFP360, …
As an emerging discipline, Customer Success has not experienced a global health or financial crisis during its relatively brief lifetime. Facing massive economic instability for the first time, Customer Success teams had to devise crisis preparedness and communication plans as well as customer retention strategies to minimize churn. With Customer Success teams beginning to transition …
While we are all working from home, you might find yourself looking for some new sources for learning and inspiration to keep you motivated in your role while remote, and podcasts are a great channel for that. So, the next time you are out walking the dog, running on the treadmill, cleaning the house or …
Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Based on company finances, CEOs and CFOs are determining which roles are necessary and nice-to-have. To explain why Customer Success should be deemed essential, …
As businesses are thrust into uncharted territory, figuring out how to navigate customer retention strategies to minimize churn will determine their survival. Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. At Sendoso’s Virtual Event The Show Must Go …
In an economic slowdown, justifying a new business purchase or project is harder than ever. You’re likely working under new constraints and being asked to re-strategize, pause, or pivot… …take a scrutinous eye to each line item in your budget… …defend every cost down to the dollar…. …reallocate resources in unexpected ways… …generate results with …
Naomi may be famous for reengaging our churn monster “Disengaged Dave” in ChurnZero’s latest video, but before her acting debut, she was ChurnZero’s 18th employee and our very first Customer Success Team Lead. Last week, we chatted with Naomi about her life in and outside of ChurnZero, and here’s what our Customer Success Manager (CSM) …
A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding your customer’s journey, you can better deliver on their expectations. For those of us who have never created a journey map before, it might seem like an intimidating development to …
ChurnZero has been recognized as a leader among Customer Success software providers. We are proud to announce that TrustRadius has recognized ChurnZero with a 2020 Top Rated Award. With a trScore of 9.1 out of 10 (highest in the Customer Success category) and over 89 verified reviews, ChurnZero is recognized by the TrustRadius community as …
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