TrustRadius Top Rated
ChurnZero has been recognized as a leader among Customer Success software providers. We are proud to announce that TrustRadius has recognized ChurnZero with a 2020 Top Rated Award. With a trScore of 9.1 out of 10 (highest in the Customer Success category) and over 89 verified reviews, ChurnZero is recognized by the TrustRadius community as …
uncertain times
This is a guest blog post by Anita Toth,Chief Churn Crusher. Customer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only at work but in their personal lives. And they are also trying their best to serve customers who are experiencing …
churn monster - black swan
As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world has drastically changed in just a few weeks due to the COVID-19 pandemic. There are a lot of unknowns and one of them related to our professional lives is how …
G2 Best of 2020
G2, the largest software marketplace and review platform, announces the 2020 winners of its annual Best Software Awards. ChurnZero a real-time Customer Success software solution, placed #11 on the Fastest Growing Products list. Akin to The People’s Choice Awards for tech companies, G2’s Best Software Awards rank the world’s best software companies and products based …
g2-customer-feedback
This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the relationship you have with your customer is.  All business models rely on one thing: the people who like your product or service, buy it, and keep your company afloat. The …
ESG is now offering a Digital Customer Success Starter Pack to augment ChurnZero customers’ bandwidth. ChurnZero, a real-time Customer Success platform, announces a partnership with Customer Success as a Service® provider, ESG, to offer a Digital Customer Success Starter Pack to their customer base. Communication is essential to maintaining a healthy relationship with your end …
As a deadline-driven team, Implementation fiercely adheres to project start and completion dates (for their sake and the customer’s). To balance their perpetual project intake, they’re eager to offload projects once completed so they can move on to the next. But issues arise when project handoffs occur at a less-than-ideal time for the next in …
Online Communities for Customer Advocacy & Retention
This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? Your Customer Success team is delighted that your customers are happy, your product team loves that …
Amy Mustoe, Principle Consultant and Coach, The Success League
Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? Enter the Executive Business Review (EBR)—aka the Quarterly Business Review (QBR). EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities. With …
Fortifying Your Customer Relationships During & After COVID19
During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. We held a panel discussion with Customer Success leaders and our customers to share advice from the trenches as they navigate this period of unprecedented uncertainty. Our panelists included: Ashley Willhalm, Director of Customer Experience …
Do you remember Clippit (better known as Clippy)? Microsoft’s overly eager virtual assistant who couldn’t take a hint—incessantly popping up to help users with menial tasks. Clippy’s algorithmic heart may have been in the right place, but his unannounced drop-ins delivered more annoyance than assistance. Clippy met his demise in 2007 after he was officially …
This is a guest blog post by Polly Goss, Director of Partner Success at Stellic.  Hierarchy and injustice can often be seen to go hand in hand. Even the word hierarchy can instantly make people feel uncomfortable, turned-off, or even angry.  People that constantly pull rank can be the killer of creativity and innovation, and …
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