The customer success blog with ideas and inspiration on retaining your customers!

How to lead quarterly business reviews (QBRs) customers want to attend

How to lead quarterly business reviews (QBRs) customers want to attend

What is a chief customer officer? [definition, responsibilities, characteristics]

What is a chief customer officer? [definition, responsibilities, characteristics]

5 tips for first-time managers in customer success

5 tips for first-time managers in customer success

Churn analysis: 3 approaches for getting to the bottom of churn

Churn analysis: 3 approaches for getting to the bottom of churn

How to hook customers on your product’s value with Jeff Newman

How to hook customers on your product’s value with Jeff Newman

The 16 signs, symptoms and causes of customer churn in SaaS

The 16 signs, symptoms and causes of customer churn in SaaS

Customer offboarding: How to part on great terms with Sean Brookover

Customer offboarding: How to part on great terms with Sean Brookover

ChurnZero product release notes: Q2 2023

ChurnZero product release notes: Q2 2023

What to consider when transitioning to a digital customer success strategy

What to consider when transitioning to a digital customer success strategy