This is a guest blog post by Anita Toth, Chief Churn Crusher.  This is shocking. Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has …

SaaS Mag announced their annual SaaS 1000 List – a ranking of the world’s fastest-growing SaaS companies, and ChurnZero Ranks No. 31! ChurnZero, a real-time Customer Success platform has been recognized as one of the world’s fastest growing Software-as-a-Service (SaaS) companies, according to the 2020 …

ChurnZero Named International Software Awards Program Finalist ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category.  Now in it’s fifth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide including US, …

This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company, “A 5% increase in …

With the explosion of subscription-based businesses, customers and consumers alike are becoming increasingly sophisticated buyers. Expectations are high, and competition is fierce to win their engagement and loyalty. To delve deeper into growing customer relationships and their worth, Robbie Kellman Baxter, the leading expert on …

software advice - front runner

ChurnZero announced today it was named a FrontRunner for Customer Experience Software by Software Advice. FrontRunner is designed to help businesses evaluate which software products may be right for them.  FrontRunner is published on Software Advice, the leading online service for businesses navigating the software …

Did you know there are more research papers on defining trust than any other sociological concept? That’s according to Rachel Botsman, a world-renowned trust expert, trust fellow at Oxford University’s Saïd Business School, and author of the bestseller Who Can You Trust?, which provides an …

Who are they? IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. What were their pain points? As relatively new functions, IntelAgree’s Customer Success and Professional Services/Implementation teams found themselves: Losing customer momentum during …

Account executive vs renewal manager

This is a guest blog post by Irit Eizips, Chief Customer Officer and CEO of CSM Practice.  It is cheaper to keep a current relationship in place than to lose a client and have to secure a new one. Keeping a renewing client allows you …

ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Jack Moyahan, Implementation Specialist at ChurnZero.  As a member of the Customer Success team, Jack helps bring our clients onboard by managing the kickoff …

Does your marketing often drop the L-bomb? You know the one: leads. They obsess over building perfect websites, landing pages, forms, content, and call-to-actions to have a modicum of chance to catch a prospect’s eye and attract their interest. Entire marketing budgets are devoted to …

LiveAgent blog image

This is a guest blog post by LiveAgent.  What makes a successful business? Most people would say a great product or an aggressive marketing and sales strategy. Even though this is partly true, the reality is that happy customers make successful businesses. The better the …

The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. The challenges to becoming a customer-centric company are not easy to …

RFP

Writing anything from scratch can be intimidating, much less a request for proposal (RFP). It’s easy to get overwhelmed or stumped when you’re not sure where to start, especially when purchasing a newer product, such as Customer Success software, for the first time. Even with …

summer cs playlist

We are now officially in summer. Which usually means pool parties, beach vacations, and exciting travel plans. This year is a little different, in that summer marks going on four months of us all working from home and our time off looking a lot different …

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