ChurnZero Product Editions
Professional & Enterprise Editions
Built for fast-growing companies, ChurnZero Professional enables you to manage more customers with greater precision and personalization and ChurnZero gives you the power to rapidly scale without the need to equally expand your Customer Success team.
Enterprise is an enhanced version of ChurnZero designed for well-established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases
Features
Parent/Child Accounts
Account + Contact Profiles
Segmentation
Real-Time Alerts
Journeys
External Journey Sharing (Reports & In-App Checklists)
Playbooks
Conditional Logic in Plays
JavaScript/DevLess for Implementation
In-App Announcements
WalkThroughs
Success Centers
Customer Success AI
CS AI Customer Briefs
Success Insights
Standard Surveys (NPS, CSAT & CES)
Custom Surveys
ChurnScores
Multi-Currency
Professional
Can add
Enterprise
Can add
Reporting
Command Center
My Dashboard
Daily Digest
Account Growth Report
Cohort Reporting
Events Dashboard
Live Exports
Custom Dashboards
Account Insights
Renewal and Forecast Hub
Professional
Can add
Can add
Can add
Enterprise
Integrations
CRM
Inbox Integration
Calendar Integration
Usage Integration
Slack Chatbot
Microsoft Teams Chatbot
ChurnZero for Zendesk Support
Add-On Integrations
Manual Imports
Salesforce Dashboard
HTTP API, a simple upload API
REST API, for data retrieval and integration
Professional
Full
Full History
Can add
Limit of 5
Can add
Enterprise
Full
Full History
Unlimited
Platform access and security
SSO
Multi-Factor Authentication
User Permission Groups
Account Roles & Assignments
Secure Access Management (SAM)
Professional
Enterprise
Limits
To learn more about ChurnZero’s Implementation, Customer Success and Resources, click here.
Max Users
Accounts Permitted
Product Usage History
Professional
No max
400/user; $1.25/account overages
Unlimited history; Up to 400 event types
Enterprise
No max
400/user; $1.50/account overages
Unlimited history; Up to 400 event types
Learn more about ChurnZero’s implementation and customer success resources.
Ready to learn more?
Our team is excited to share how ChurnZero can improve your customers’ experience and ultimately drive revenue. Whether your Customer Success team is big or small – ChurnZero has a solution that’s just your size.