ChurnZero Product Editions

Professional & Enterprise Editions

Built for fast-growing companies, ChurnZero Professional enables you to manage more customers with greater precision and personalization and ChurnZero gives you the power to rapidly scale without the need to equally expand your Customer Success team.

Enterprise is an enhanced version of ChurnZero designed for well-established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases​.

General Professional Enterprise
Max of Users No max No max
Accounts Permitted 400/user; $1/
account overages
400/user; $1/
account overages
Product Usage History Unlimited History
Up to 200 Event Types
Unlimited History
Up to 200 Event Types
FEATURES Professional Enterprise
Parent/Child Accounts
Account + Contact Profiles
Real-Time Alerts
External Journey Sharing (Reports & In-App Checklists)
JavaScript/DevLess for Implementation
In-App Announcements
Standard Surveys (NPS, CSAT & CES)
Custom Surveys
Reporting Professional Enterprise
Command Center
My Dashboard
Daily Digest
Account Growth Report
Cohort Reporting
Events Dashboard
Live Exports
Custom Dashboards
Account Insights
PLATFORM ACCESS + SECURITY Professional Enterprise
Multi-Factor Authentication
User Permission Groups
Account Roles & Assignments
INTEGRATIONS Professional Enterprise

Inbox Integration
(Full History)

(Full History)
Calendar Integration
Usage Integration
Add-On Integrations
(Limit of 5)

Manual Imports
Salesforce Dashboard
HTTP API, a simple upload API
REST API, for data retrieval and integration Can add
ADD-ONS Professional Enterprise
Slack ChatBot Can add
Microsoft Teams ChatBot Can add
ChurnZero for Zendesk Support Can add
WalkThroughs Can add Can add


Professional Enterprise
Implementation Kickoff Welcome Call + Process Overview Welcome Call + Project Planning
Requirement Review Sessions 2 3
Technical Kickoff Call Implementation Academy Implementation Academy + Live Q&A
Review of Core Data QA Segments + Live Review QA Dashboard + Live Review
Data Validation Live Overview + Report Card Live Review + Report Card
Projects Check-Ins Bi-Weekly + Project Signoff Call Weekly + Project Signoff Call


Admin Training
ChurnZero Admin Academy
Fast Track Configuration Guides
Consultation Sessions 5 10
Executive Configuration Reviews 2 5
ChurnZero Community
User Training
ChurnZero User Academy
Live Training Sessions 1 3+ customized user
Live Q&A Sessions 3 5
Train-the-Trainer Train-the-Trainer Toolkit + 1 Live Session Train-the-Trainer Toolkit + 2 Live Sessions
ChurnZero Community
ONGOING CUSTOMER SUCCESS Professional Enterprise
3-Month Post Go Live CSM Check-Ins Bi-Weekly Weekly
Ongoing CSM Check-Ins Monthly Bi-Weekly
Usage Reporting Monthly Bi-Weekly
Executive Reviews 1/year 2/year
New Admin Training Admin Academy + 2 Live Sessions/Year Admin Academy + 4 Live Sessions/Year
Team Refresher Sessions User Academy + 2 Live Sessions/Year User Academy + 4 Live Sessions/Year
Admin Academy
User Academy
ChurnZero Community
ChurnZero Community Ambassador Eligibility Can apply Can apply
ChurnZero Support

Ready to learn more?

Our team is excited to share how ChurnZero can improve your customers’ experience and ultimately drive revenue. Whether your Customer Success team is big or small – ChurnZero has a solution that’s just your size.