Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library. Here you can find all the Customer Success resources you are looking for including on-demand webinars, case studies, eBooks, cheat sheets, guides and more.
Customer Success Maturity Model: Know Where You Stand
In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more import...
Read moreGetting Started with Alerts Guide
Alerts provide early indicators that could help you save an account, present opportunities to expand the Account, and in general, allow you to be proactive in contributing to your Customer’s Success. This gu...
Read moreQuantum Workspace
Quantum Workplace offers a full suite of employee engagement and performance solutions that help organizations drive employee, team, and business success. Their Employee Success Software helps leaders connec...
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- EbookIn Customer Success, you’re uniquely positioned to influence yo...
- WebinarCustomer Success has been looking for a seat at the board table f...
- WebinarAs part of our #CSMAppreciationWeek celebrations we've partnered ...
- WebinarOnboarding makes or breaks your customer retention. Even long aft...
- Case Study
MyShopManager reduces monthly paid subscription logo churn by 28%
- Webinar As Revenue Operations continues to gain traction, have you ...
- WebinarUnderstanding, predicting, and reacting to the change in a custom...
- WebinarUnderstanding how your customers move through the desired lifecyc...
- WebinarThe early experiences in your product are often the most crucial....
- GuideA WalkThrough is a multi-step guide that integrates into your pro...
- Webinar Crash Course in Customer Success and SaaS Metrics with Dave Kel...
- WebinarCustomer Success is constantly collecting data, which can be infl...
