Jan 9, 2018
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The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. Last month, ChurnZero CEO You Mon Tsang and...
What do you do when the expectation to drive bigger customer outcomes has never been higher, but hiring freezes and layoffs mean you're left with a smaller team to achieve these tasks? It's a question that's testing the resilience of every CSM and CS leader, but the...
Congratulations - you’re adopting a digital customer success strategy! Those are some big shifts - whether it’s updating your books, implementing a new management system, or revamping the tools, resources, and customer journeys you already have. So, now what? Make...
