Customer Success

ChurnZero helps SaaS companies fight customer churn. Our real-time customer success platform helps business understand their customer’s product usage, assesses their health, and gives business the means to manage the customer experience.

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Top Rated Customer Success Platform​

Customer Success Everywhere

With a suite of best-in-class tools, ChurnZero’s Customer Success platform enables a more proactive approach to Account Management. Whether monitoring customer health, automating routine tasks or expanding current accounts, ChurnZero gives every employee, everywhere an opportunity to optimize the customer experience.

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ChurnZero Integrations

We know your customer insights come from many places and your workflow extends across many systems. That’s why ChurnZero has native integrations with some of the most popular CRM, communication and analytics platforms, with new integrations added constantly. ChurnZero is ready to make sense of your existing data.

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G2 Momentum Leader

ChurnZero has been highlighted as a G2 Momentum Leader for Spring 2020. Want to learn how ChurnZero customers improve their CS Teams with the best-rated Customer Success platform? Request your demo today.

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Trusted By Customer Success Teams


Lessons Learned: A Reflection on Customer Journey Mapping

For those of us who have never created a journey map before, it might seem like an intimidating development to undertake. That’s why we have asked one of our customers to share their experiences and lessons learned in building out a customer journey map.

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New to Customer Success Automation? 15 Ideas to Get Started eBook

Customer Success teams contend with a long customer lifecycle: from on-boarding to engagement to renewal to advocacy. Customer Success automation has arrived and it automates processes and tasks that otherwise would be completed manually.

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Top 10 Signs It’s Time to Invest in Customer Success Technology eBook

Customer Success technology can help you fight churn, expand your current accounts, increase product adoption and optimize the overall customer experience. Download this eBook to explore 10 signs you may want to consider investing in Customer Success technology.  

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How to Fight the Churn Monsters

If you’re responsible for Customer Success at your subscription model company, you likely have monsters in your closet. These churn monsters can take big bites out of your customer base. Even superior products and smart growth strategies can fall victim. In this playbook, we highlight the monsters that cause customer churn and how customer-facing employees can fight back.