ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extended customer success team.

15Five works with businesses to bring out the best in their people. In the rush to an entirely remote office, we leaned on ChurnZero to help communicate best practices and resources for this new style of leadership and management. With a rapidly changing situation, our CSMs have been very creative. We've been able to take an idea and within hours - sometimes minutes - turn it into an action that can be adopted quickly and easily by our team. ChurnZero has been invaluable in helping our organization scale our resources and support our customers in these unpredictable times.

Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency’s own infection rates. With numerous communication methods, ChurnZero was a key part in properly engaging with an overburdened user base.

Thanks to Plays, we’ve been able to automate and rapidly expand our client outreach efforts. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients.

With the investment we made in ChurnZero, we were able to identify suddenly at-risk customers (based on usage trends as well as industry sector) and quickly test plays for the proper level of engagement. This is the time for our team to be nimble and creative.

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the foreseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.