Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero’s platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps.
Purpose Built for Customer Success.
Customer Success is challenging and the technology to support a CS team has been historically lacking.
Here’s how ChurnZero, our real-time SaaS platform, helps:
From right inside your service and in real-time, know how your customers are engaged.
Customer Health Scores
Our big data engine means you have analytics to manage your customer base as well as anticipate success or failing health for individual customers.
Our powerful segmentation and targeting give you the ability to marshal your efforts towards the right customer sets and user personas.
Don't be stuck with only the phone or email for customer communications. Eliminate the friction in your customer communications by connecting with them when they are most engaged: when they are inside your app.
Automate tasks and communications based on customers' engagement metrics. Reps can use their newfound time to service the right customers and still make ALL their customers feel valued.
Map and Track Customer Journeys
Track your accounts progress in real-time as they move through customer journeys, such as on-boarding, expansion and advocacy.
Net Promoter Score
Our NPS surveys thru email and in-app provide one easy-to-obtain insight into customer health.
Know What's Happening Right Now
Get a real-time dashboard on how your customers are using your software right now. And receive on-the-go alerts when important things happen. Customer usage data starts to stale immediately, so never miss an opportunity to engage because of systems that only update periodically.
Get real-time tracking of what your customers are doing inside your product or service. Right now.
Real-time alerts give you a real advantage. Know when a tough-to-reach customer logs in. Be warned when an important client has slipping usage. Know when a renewal date is too close for comfort.
Analytics and data that you'd actually use
Customer Health Scores and Analytics
ChurnZero gives you intelligence that you can act on. You’ll get a deeper understanding of your customer’s health: from those at-risk to your most prolific users and everything in between. From logging every activity to comparing segments to scoring a customer’s likelihood to churn, ChurnZero has the different levels of analytics that helps you anticipate changes in a customer’s success and to proactively engage.
Personalized service with targets and segments
Great analytics are only useful if you can do something with them. Our powerful segmentation lets you easily define your unique customer personas, helping you prioritize your communications based on need and tailor your messages’ content and timing to maximize their success.
Your power users.
Via an in-app message, invite them to give feedback on your newest offering.
Your disengaged users.
Email them an offer for consultation on getting value from your service.
Not yet used stickiest feature in your product.
Next time they log in, show a video on the benefits of this sticky feature.
Users who are having difficulty onboarding.
Automatically set tasks for the customer success managers to call these users.
Connect when your customers are most engaged: inside your product
Our automation eases the burden on your team
Customer Marketing and Success Automation
ChurnZero automated plays work on your behalf 24/7, automating tasks and communications based on your deep understanding of who your customers are and how they engage with your software. Your customers will enjoy the experience of high-touch services – without you having to do any of the legwork! This frees up your customer success team to provide targeted one-on-one services to the appropriate customers.
Map and track the journeys your customer take with you
Design and track the different parts of the customer journey that you expect your accounts to complete. Easily track your customer accounts on journeys such as onboarding, engagement, expansion and advocacy.
NPS results provide insight into customer health.
NPS - Net Promoter Score
ChurnZero has integrated NPS surveys and we deliver it through email and inside your software. Multiple delivery methods mean high response rates. And the integrated scores contribute to the health score, trigger alerts and can launch automated campaigns.
Native Data and Workflow Integrations
Your customer insights come from many places and your workflow extends across many systems. We have native integrations (don’t settle for indirect, third-party integrations) that power your customer success analytics, insights and campaigns.
Our Own Customer Success
What Our Customers Say
VelocityEHS | Humantech,
ChurnZero was clearly specifically designed for the role of Customer Success Managers. If you need to understand how your SaaS Customers are doing, monitor customer health, and bring customers through specific journeys (like an onboarding process), ChurnZero is the way to go.
ChurnZero allows us to identify growth and churn risks with the use of real-time data. It allows us to understand how individual users are engaging with the product and gain insights into the whole user base, not just the contacts we have the best relationships with. We were working blind before, talking to those who were shouting loudest and not always knowing about those who were quietly struggling.
ChurnZero is great for any subscription-based models or those with a large book of business. Working at a SaaS company, it’s imperative to understand product adoption/engagement on a daily basis and ChurnZero has helped tremendously with that.
ChurnZero is used by my Team of Advisors to manage our client book. This allows us to stay on top of our customers, and ensure we are being great Customer Success Managers (CSMs). ChurnZero allows me to prioritize my time, so I know which clients need attention/my outreach. ChurnZero saves me valuable time, and help prevents turnover on my client book. The product allows me to send important updates to my clients. It’s a great tool for those in the CSM Role! It makes it easy for managers to keep tabs on their team’s efforts.
ChurnZero has had a major impact on our Customer Success and retention efforts over the past year. They have a world class team in place making sure we get the most out of it, and directly take our feedback and implement it into the product. The value we drive from having a live look at customer health for any individual account at any moment time has been helpful across our entire organization.
What Others Are Saying
CODiE 2018 WINNER
ChurnZero, a real-time Customer Success software has been named the best Customer Success Management Solution of 2018 as part of the annual SIIA CODiE Awards. CODiE Award recipients are the companies producing the most innovative businesses technology products across the country, and around the world.
HIGHEST-RATED IN THE CUSTOMER SUCCESS CATEGORY
G2 Crowd is a review platform that has more than 170,000 independent and authenticated user reviews of business solutions.
ChurnZero is Highest Rated in the Customer Success category. We are also in the upper-right quadrant as a “Leader”.
OVERALL SAAS CATEGORY WINNER
The Appealie Awards celebrate innovative SaaS applications that excite, delight and get the job done. ChurnZero has won two years in a row. Other winners include Slack, Intercom, Zendesk, Xero, Hubspot, Docusign and Asana.
RANKED #1 AMONG CUSTOMER SUCCESS PLATFORMS
Capterra is a digital marketplace for business software with validated user reviews and independent research across hundreds of categories. Capterra is a Gartner (NYSE: IT) company, a leading research and advisory company.
HIGHEST SCORE (“trScore”): CUSTOMER SUCCESS SOFTWARE
TrustRadius is a review site for business technology, serving both buyers and vendors. Every reviewer on TrustRadius is authenticated and every review vetted by our Research Team before publication.
BUILD A VIABLE B2B CUSTOMER HEALTH ASSESSMENT
Forrester says: “As (customer experience and customer success) pros improve their health assessments, they will rely more heavily on technology to automate analysis and insights distribution… The incumbent players in that space — such as Microsoft, Oracle, and Salesforce — have allowed smaller upstarts like ChurnZero and Gainsight to be the first movers in this space.”
25 STARTUPS TO WATCH IN GREATER WASHINGTON
Even the largest corporate giants have often begun as bootstrapped, basement-born businesses. But they grew on the shoulders of novel ideas and seasoned entrepreneurs. So, we decided to sharpen our focus on some of the Washington region’s own promising startups, ones that could turn into tomorrow’s Apples or Amazons.
2018 NVTC TECH 100 (Northern Virginia Technology Council)
The NVTC Tech 100 are the companies and individuals who are driving tech innovation, implementing new solutions for their customers, and leading growth in the Greater Washington region.
20 MOST PROMISING STARTUPS IN DC
Technical.ly’s realLIST of the most promising startps asks: “What makes a startup real?” For one, a bold idea. Other factors like the team, traction and execution also make a difference, as well as funding and offices.
GREATER WASHINGTON STARTUP SUPERSTARS
We identified these five companies by scouring the local tech scene. We asked experts, movers and shakers within the venture capital, banking and tech communities who they thought had the potential to be some of the next big technology players in Greater Washington.
WASHINGTON POST HIGHLIGHTS CHURNZERO
You Mon Tsang is currently running his fourth start-up, after spending 20 years in the Bay Area building his first three software companies.
CHURNZERO: ONE OF OUR “STARTUP SUPERSTARS“
ChurnZero’s platform allows companies to monitor and measure a customer’s use of their software, identifying when customers are no longer using the service and deploying automated tools like email to help guide those customers back to the product.
TOP 10 BEST CUSTOMER ENGAGEMENT SOFTWARE
Ranked #3 for Customer Engagement Software, which is responsible for managing the interactions and communications with the customers, via a number of touch points as well as challenges.
EMERGING TECH INNOVATOR OF THE YEAR: FINALIST
Honoring the most innovative organizations in the Greater Washington Region.
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