ChurnZero is a real-time Customer Success platform that helps subscription businesses…

  • Fight churn
  • Expand current accounts,
  • Increase product adoption, and
  • Optimize the customer experience.

Purpose Built for Customer Success.

Fight Churn


Customer Success is challenging and the technology to support a CS team has been historically lacking.
Here’s how ChurnZero, our real-time SaaS platform, helps: 

1

Real-Time Alerts

From right inside your service and in real-time, know how your customers are engaged.

2

Customer Health Scores

Our big data engine means you have analytics to manage your customer base as well as anticipate success or failing health for individual customers.

3

Customer Segmentation

Our powerful segmentation and targeting give you the ability to marshal your efforts towards the right customer sets and user personas.

4

Next-Gen Communication

Don't be stuck with only the phone or email for customer communications. Eliminate the friction in your customer communications by connecting with them when they are most engaged: when they are inside your app.

5

Advanced Automation

Automate tasks and communications based on customers' engagement metrics. Reps can use their newfound time to service the right customers and still make ALL their customers feel valued.

6

Map and Track Customer Journeys

Track your accounts progress in real-time as they move through customer journeys, such as on-boarding, expansion and advocacy.

7

Net Promoter Score

Our NPS surveys thru email and in-app provide one easy-to-obtain insight into customer health.

Know What's Happening Right Now

Real-Time Alerts


Get a real-time dashboard on how your customers are using your product right now. And receive on-the-go alerts when important things happen. Usage data starts to stale immediately, so never miss an opportunity to engage because of systems that only update periodically.

Get real-time tracking of what your customers are doing inside your product or service. Right now.

alerts_via_sms

Real-time alerts give you a real advantage. Know when a tough-to-reach customer logs in. Be warned when an important client has slipping usage. Know when a renewal date is too close for comfort.

Analytics and data that you'd actually use

Customer Health Scores and Analytics


ChurnZero gives you intelligence that you can act on. You’ll get a deeper understanding of your customers: from those at-risk to your most prolific users and everything in between. From logging every activity to comparing segments to scoring a customer’s likelihood to churn, ChurnZero has the different levels of analytics that helps you anticipate changes in a customer’s health and to proactively engage.

Personalized service with targets and segments

Customer Segmentation


Great analytics are only useful if you can do something with them. Our powerful segmentation lets you easily define your unique customer personas, helping you prioritize your communications based on need and tailor your messages’ content and timing to maximize their impact.

Your power users.

Via an in-app message, invite them to give feedback on your newest offering.

Your disengaged users.

Email them an offer for consultation on getting value from your service.

Not yet used stickiest feature in your product.

Next time they log in, show a video on the benefits of this sticky feature.

Users who are having difficulty onboarding.

Automatically set tasks for the customer success managers to call these users.

Connect when your customers are most engaged: inside your product

Next-Gen Communications


With just a few lines of Javascript you can embed yourself inside your app and easily reach your customers when they are most engaged: while they are using your product. This new communication channel will help your customers see you as a beneficial, organic part of their experience with your product.

Our automation eases the burden on your team

Customer Marketing and Success Automation


ChurnZero automated plays work on your behalf 24/7, automating tasks and communications based on your deep understanding of who your customers are and how they engage with your product. Your customers will enjoy the experience of high-touch services – without you having to do any of the legwork! This frees up your time to provide targeted one-on-one services to the appropriate customers.

Map and track the journeys your customer take with you

Customer Journeys


Design and track the different parts of the customer journey that you expect your accounts to complete. Easily track your accounts on journeys such as onboarding, engagement, expansion and advocacy. 

NPS results provide insight into customer health.

NPS - Net Promoter Score


ChurnZero has integrated NPS surveys and we deliver it through email and inside your app. Multiple delivery methods mean high response rates. And the integrated scores contribute to the health score, trigger alerts and can launch automated campaigns.

Native Data and Workflow Integrations

Native Integrations


Your customer insights come from many places and your workflow extends across many systems. We have native integrations (don’t settle for indirect, third-party integrations) that power your customer success analytics, insights and campaigns. 

Integrate right into your application
API access to ChurnZero
CSV Import

Our Own Customer Success

What Our Customers Say

What Others Are Saying

The Buzz


CODie 2018 WINNER

ChurnZero, a real-time Customer Success software has been named the best Customer Success Management Solution of 2018 as part of the annual SIIA CODiE Awards. CODiE Award recipients are the companies producing the most innovative businesses technology products across the country, and around the world.

G2 Crowd High Performer

HIGHEST-RATED IN THE CUSTOMER SUCCESS CATEGORY

G2 Crowd is a review platform that has more than 170,000 independent and authenticated user reviews of business solutions.

OVERALL SAAS CATEGORY WINNER

The Appealie Awards celebrate innovative SaaS applications that excite, delight and get the job done. Other winners include Slack, Intercom, Zendesk, Xero, Lever, Docusign and Asana.

TOOLS THAT HELP YOU UNDERSTAND WHAT’S WORKING

Solutions like ChurnZero help eliminate that issue so you retain your existing customers and gain more.

Capterra Five Star Reviews

RANKED #1 AMONG CUSTOMER SUCCESS PLATFORMS

Capterra is a digital marketplace for business software with validated user reviews and independent research across hundreds of categories. Capterra is a Gartner (NYSE: IT) company, a leading research and advisory company.

BUILD A VIABLE B2B CUSTOMER HEALTH ASSESSMENT

Forrester says: “As (customer experience and customer success) pros improve their health assessments, they will rely more heavily on technology to automate analysis and insights distribution… The incumbent players in that space — such as Microsoft, Oracle, and Salesforce — have allowed smaller upstarts like ChurnZero and Gainsight to be the first movers in this space.”

DC b2b tech G2 Crowd

NUMBER #2 B2B WASHINGTON TECH COMPANY

List of companies with top rated products in the DC area. ChurnZero ranks second in all the DC area for B2B technology.

WBJ Washington Business Journal 25 Startups to Watch

25 STARTUPS TO WATCH IN GREATER WASHINGTON

Even the largest corporate giants have often begun as bootstrapped, basement-born businesses. But they grew on the shoulders of novel ideas and seasoned entrepreneurs. So, we decided to sharpen our focus on some of the Washington region’s own promising startups, ones that could turn into tomorrow’s Apples or Amazons.

Technically Technical.ly REALLIST

20 MOST PROMISING STARTUPS IN DC

Technical.ly’s realLIST of the most promising startps asks: “What makes a startup real?” For one, a bold idea. Other factors like the team, traction and execution also make a difference, as well as funding and offices.

GREATER WASHINGTON STARTUP SUPERSTARS

We identified these five companies by scouring the local tech scene. We asked experts, movers and shakers within the venture capital, banking and tech communities who they thought had the potential to be some of the next big technology players in Greater Washington.

WASHINGTON POST HIGHLIGHTS CHURNZERO

You Mon Tsang is currently running his fourth start-up, after spending 20 years in the Bay Area building his first three software companies.

Washington Business Journal

CHURNZERO: ONE OF OUR “STARTUP SUPERSTARS

ChurnZero’s platform allows companies to monitor and measure a customer’s use of their software, identifying when customers are no longer using the service and deploying automated tools like email to help guide those customers back to the product.

technically technical.ly

CHURNZERO HELP SaaS COMPANIES KEEP SUBSCRIBERS

“Our goal is to [become] D.C.’s next great SaaS company and one of the leading suppliers in the customer success sector.”

Greater Washington DC Innovation Award

EMERGING TECH INNOVATOR OF THE YEAR: FINALIST

Honoring the most innovative organizations in the Greater Washington Region.

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Our Investors

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