Centralized data
A single hub for your customer data and insights.
ChurnZero’s Customer Success software gives your CS team—and your whole company—access to customer data when and where they need it.
“ChurnZero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customized database can be queried and filtered using the excellent segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions.” –Asif I.
Command Center
A daily dashboard to start your team’s day with every task and to-do list in a prioritized, comprehensive, and customizable view. Read more.
Customer profiles
Get a holistic view of every customer’s information within one space to track, analyze, plan, and execute strategic initiatives. See account-level engagements and metrics, or dive into specific user details and data at the contact level. Read more.
Dashboards and reports
Give your executives and other teams a real-time view of critical customer data and KPIs through robust and customizable reports that don’t require a login to use.
Collaboration chatbots
Collaborate when and where you need to. Our chatbot allows teams throughout your organization to quickly look up customer information and insights through Slack or Microsoft Teams. Read more.
Real-time alerts
Stay updated on customer health and product usage activity. ChurnZero’s real-time alerts ensure that you’re there for your customers when it matters, and that you never miss an important event. Read more.
Data access everywhere
Share data with your entire organization via exports and integrations. Read more.
Learn more
Get more details about all ChurnZero Customer Success software features.
Improve team productivity
Customer Success AI™
Increase automation and personalization across the customer lifecycle with Customer Success AI™. Read more.