Why ChurnZero?

We’re a company dedicated to Customer Success growth. As your trusted partner, we are here to offer you more than just product solutions to help your team succeed. We are not only leaders in the space in terms of technology, but in how we put our customers at the center of everything we do.

Like you, we’re customer obsessed.

When you become a ChurnZero customer you will have a team of advocates behind you right from the start, with a dedicated Implementation Specialist, as well as a dedicated Customer Success Manager (CSM).

We understand what it takes to build successful customer relationships and the challenges faced by Customer Success professionals. Work with a team that prioritizes Customer Success growth as much as you do.

ChurnZero Community

The ChurnZero Community is a collaborative, member-led space for our customers who are passionate about Customer Success. Here, members of the ChurnZero Community can discuss their professional challenges, learn from each other’s successes, share useful resources, and refine best practices for superior customer experiences.

We want the ChurnZero Community to be one of our most powerful customer benefits by connecting customers to an incredible resource – and help them achieve rapid Customer Success growth together.

ChurnZero Academy

As a ChurnZero customer, you will gain the opportunity to advance your career as a Customer Success professional. The ChurnZero curriculum is free for all customers.

Use this powerful customer education tool to learn more about the features and best practices that will help your team be successful and make the most of your time to focus on the work that really matters.

Find the right Customer Success events for you

WEBINARS

Topics range from CS best practices to trends within the SaaS community

RYG LEADERSHIP HOUR

Local in-person Customer Success networking events

BIG RYG

Annual Customer Success conference – both in-person & virtual

Drive Engagement

Better understand your customers’ unique experience

Boost Productivity

Get rid of manual, repetitive activities

Scale Effectively

Manage more without expanding your team

 

“For anyone looking to scale their business, ChurnZero is a phenomenal tool. I’m very much about data and ease of use, and ChurnZero does just that.”

Matthew Miller, Head of Customer Success, IntelAgree

Retain More Customers

It’s 5-25x more expensive to acquire a new customer than it is to retain a current one. That’s the economic impact of ChurnZero.

Retain More Customers

It’s 5-25x more expensive to acquire a new customer than it is to retain a current one. That’s the economic impact of ChurnZero.

Increase Company Value

1% improvement in retention increases company valuation by 12%. ChurnZero clients on average see a +4% reduction in churn year-over-year.

Increase Company Value

1% improvement in retention increases company valuation by 12%. ChurnZero clients on average see a +4% reduction in churn year-over-year.

Join the SaaS organizations that use ChurnZero to deliver consistent customer experiences, scale operations, and lead their business to transformative Customer Success growth. Your team can too.

Awards and Recognition

“The platform delivers the key functionality you would expect with a Customer Success management platform…what sets ChurnZero apart is the overall customer support and the [vendor] relationship.”

Brian Hartley, Senior Director, Customer Success, RFP360

Let’s Fight
Churn together.

Better understand how customers use your product and how to best interact with them at every stage of the customer lifecycle. Schedule a free demo today.