Understanding how your customers move through the desired lifecycle with your organization is a critical component of Customer Success. Focusing on onboarding alone will lead to misunderstanding your customers’ goals and milestones, ultimately leading to churn. Regardless of size or segment, every Customer Success team needs to look beyond to every lifecycle stage from adoption to renewal, using each milestone as a path to improve customer experience.
How to Use Milestones to Drive Desired Outcomes
Presenter: Spiros Theodore, Account Executive @ ChurnZero
Webinar On Demand
In this webinar, we’ll cover:
- How to understand your customer’s goals and how that impacts their journey
- The importance of tracking customer performance and perceived ROI
- How to leverage milestones to improve the overall customer experience