Customer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact.
Customer Success is from Venus, Finance is from Mars, but both understand better than anyone else in a corporation the importance of retaining customers. This webinar is designed to show the process and impact of the renewal from both the Customer Success and Finance point of view.
In this webinar, we’ll cover:
• Processes that can help drive customer retention
• SaaS metrics the CFO and CS leader both need to know
• The total financial impact of customer retention