As customer success professionals, it’s natural to have the desire to always be present and available for customer face-time. For this reason, the word “automation” has become taboo for high-touch customer success teams today. However, some of the most successful CS teams are utilizing automation to improve their day-to-day as well as the overall customer experience.
Automations for High Touch Customers
Presenter: Alec Schadelbauer, Account Executive @ ChurnZero
Webinar On Demand
In this webinar, we’ll cover:
- Leverage automated alerts and task-based workflows to encourage CS attention at the right time for the right reason
- Automate task creation at specific areas in the overall customer journey to standardize processes and provide a clean, consistent experience
- Increase team agility when customer delays occur or execution doesn’t go according to plan