by Cori Pearce | Oct 22, 2021 | Upcoming Webinars
Wednesday, October 27, 2-3 PM EDT With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. To help us continue to learn and grow, ChurnZero, ESG, and...
by Alex Weihmann | Oct 14, 2021 | Eventbrite, RYG
November 18, 2021 | Online BIG RYG Virtual – a free event that makes top-tier Customer Success content accessible to as many people as possible. From CSMs to team leads to directors and above, there will be sessions for everyone that will go beyond problem...
by Cori Pearce | Sep 22, 2021 | Upcoming Webinars
Wednesday, December 8, 2-3 PM EST If you are tracking Net Promoter Score® (NPS) and your team doesn’t know exactly what to do with the results, don’t worry, you’re not alone. No matter what group your customer lands in (Promoter, Passive,...
by Silverback Web Team | Sep 14, 2021 | Webinar
View On-Demand As you develop a growing functional Customer Success team it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team, and that’s where Customer Success Operations comes in. Join...
by Silverback Web Team | Sep 14, 2021 | Webinar
Moving away from Customer Support and into Customer Success often brings up a number of different questions. How is Customer Support different than Customer Success? How do your Customer Success Managers prioritize their day? How can you most effectively manage the...
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