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Impact Webinar – Customer Success Reports Boards Want to See

Impact Webinar – Customer Success Reports Boards Want to See

by Kristin Lu | May 19, 2022 | Webinar, Webinar Video

Customer Success has been looking for a seat at the board table for years. But with so many systems storing customer data and no real way to report on them, there’s really never been an effective way to prove and quantify the ROI behind your customer success strategy....
The CSM journey: how to carve your Customer Success career path

The CSM journey: how to carve your Customer Success career path

by Cori Pearce | May 17, 2022 | Webinar

As part of our #CSMAppreciationWeek celebrations we’ve partnered with ESG to bring you a special webinar with career advice from one of the best Customer Success leaders in the biz. If you’ve decided to pursue a career in Customer Success, first,...
2022 SaaS retention benchmarks – How does your company compare

2022 SaaS retention benchmarks – How does your company compare

by Cori Pearce | May 17, 2022 | Eventbrite, Upcoming Webinars

Wednesday, June 22, 2022, 3-3 pm EDT
Impact Webinar – Managing Onboarding for Low Touch Customers

Impact Webinar – Managing Onboarding for Low Touch Customers

by Kristin Lu | May 5, 2022 | Webinar, Webinar Video

Onboarding makes or breaks your customer retention. Even long after its completion, the onboarding process leaves a lasting impact on your overall customer experience. But the Customer Success strategy you leverage when engaging with your customers should differ among...
RevOps: Connecting Customer Success to the bottom line

RevOps: Connecting Customer Success to the bottom line

by Cori Pearce | Apr 27, 2022 | Webinar

As Revenue Operations continues to gain traction, have you been wondering what all the buzz is about? If so, you’ve come to the right place! RevOps has quickly become the go-to route to boost operational efficiency  and revenue, and Customer Success plays a key...
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Recent Posts

  • Meet the winners of the first CSM Appreciation Week awards
  • Customer Success leader spotlight: Mary Poppen, involve.ai
  • Q&A recap | The CSM journey: How to carve your Customer Success career path
  • ChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022
  • The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

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  • Customer Education & Its Best Practices | ChurnZero on Customer education in SaaS: how to grow user competence, confidence, and capacity for change
  • Force Field Analysis for Customer Success | ChurnZero on Customer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)

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