Smaller Customer Success teams are facing additional pressures as SaaS buyers look to maximize or even re-evaluate their software investments. As your team works to conserve your hard-fought revenues, it’s more important than ever to ensure that your customers experience ongoing product value.

• Ideas on proactively managing churn risk during times of change
• Advice on maximizing the efficiency of lean teams and making every interaction count
• Fostering a company-wide “Customer Success First” attitude