Customer Success & Customer Expansion

Smaller Customer Success teams are facing additional pressures as SaaS buyers look to maximize or even re-evaluate their software investments. As your team works to conserve your hard-fought revenue, it’s more important than ever to ensure that your customers experience ongoing product value.
 

In this webinar, we’ll discuss:

  • Ideas on proactively managing churn risk during times of change
  • Advice on maximizing the efficiency of lean teams and making every interaction count
  • Fostering a company-wide “Customer Success First” attitude

Presenters

  • Michael Krause | Chief Experience Officer @ Tovuti
  • Kristen Hayer | Founder & CEO @ The Success League
  • Zubair Hossain | Senior CSM @ Sideqik
  • Rachel Gurman | CSM @ ChurnZero