Customer Success & Customer Expansion

View this virtual panel discussion and meeting of Customer Success leaders as we discuss customer expansion, upselling, and cross-selling for CS teams. Hosted by ChurnZero, the goal of this virtual RYG event is to bring together the leaders (Directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we swap notes and talk shop with fellow CS community leaders.
 

In this webinar, we’ll discuss:

  • Pros & Cons of CS ownership of expansion
  • Making your CS team comfortable with encouraging upsells & cross sells
  • Working with sales to drive expansion

 

Presenters

  • Jennifer MacIntosh | Vice President of Customer Experience @ MindBridge AI
  • Jennifer Griffin | Vice President of Customer Success @ TrustRadius 
  • Bri Adams | CS Team Lead @ ChurnZero