Cracking the Code to Customer Onboarding

During this virtual coffee break and meeting of Customer Success leaders we discuss how to nail the customer onboarding process. Virtual RYGs bring together B2B SaaS leaders (directors and above) to build a community as we discuss the most prevalent topics in the CS industry. Fire up your computer and join us as we swap notes and talk shop with fellow CS leaders.

In this webinar, we’ll discuss:

  • Onboarding vs. Implementation
  • Getting customers to embrace your product instead of merely moving them through the motions & hoping for adoption
  • Defining onboarding success beyond just its completion



  • Antoinette Abboud | Director of Customer Success @ Levelset
  • Kristen Hayer | Founder & CEO @ The Success League 
  • Naomi Aiken | CS Team Lead @ ChurnZero