The View of Customer Success and Customer Churn from the Board Room and VC / Investor Meetings

Customer Success is rapidly becoming a company-wide priority (even if you’re not a SaaS organization). With a significant impact on corporate valuation, Customer Success is a key topic for both the board room and VC meetings. Moderated by Jennifer Griffin, VP of Customer Success at TrustRadius, this panel features some of the SaaS industry’s top VCs, including:

• Joanna Arras, Principal, Baird
• Julia Taxin, Partner, Grotech
• Van Jones, Partner, Drive Capital