Top 10 Customer Success Takeaways from Technology & Services World 2019

Technology & Services World - Customer Success Recap

Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Attendees got the chance to gather for three days to learn the latest industry trends and discover new products and services that can help them streamline their operations. 

What was particularly great to see was the amount of Customer Success content that was structured into the programming. There were multiple sessions a day that were dedicated to the topic. Even more so, according to TSIA, a few of their CS breakouts were among their highest attended sessions, which is a great indicator that Customer Success business challenges are top of mind in the industry.

For those who didn’t get to attend, or for those that attended and want a recap, we compiled a list of our top ten Customer Success takeaways from TSW 2019. 


1.) It’s Time to Rethink Your Customer Success Strategy

2.) Customer Success Should Own Renewals and Upsells 

3.) Top 10 Business Challenges Affecting Customer Success

4.) Customers Want Companies to Know the Value They are Expecting to Drive and Track that Value with Measurable Outcomes

5.) The Company Needs to Align Around the Customer

6.) You Should Aim to Deliver Personalized Outcome-Based Customer Journeys

7.) Your Customer Experience Should be a Mix of Both Human and Tech Touches

8.) Enterprise Companies Are Bought in on Customer Success

9.) Effective Product Offer Design is Becoming a Competitive Advantage for Technology Providers

10.) It Pays to Stop By the ChurnZero Booth!

To learn more, pop over to the TSW San Diego 2019 website to relive your favorite conference moments by downloading session presentations and browsing their photo gallery. 

Hope to see you all at the TSW Las Vegas conference in the Fall!

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