Top 10 Customer Success Takeaways from BIG RYG 2020

Customer Success Conference

Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. If you attended, than you know how jam packed our lineup was. Featuring speakers from the likes of G2, Mailchimp, and Pendo, we tackled some of the most pressing issues in Customer Success today. 

We are excited to share that the recordings are now available ungated and on-demand here

To serve as a recap, we have created this roundup of our top ten Customer Success takeaways from the conference. 


1.) Customer satisfaction will be top driver for company valuation 

2.) 6 steps to improve your Customer Success processes

3.) Customer Success Ops benefits from both a top-down and bottom-up perspective 

4.) Customer Success leaders don’t be so hard on yourself, this is your first global pandemic

5.) Having one main POC is not a strong account

6.) When CS teams have their heads down on their own tasks it’s hard to connect with others to convey needs and urgency on cross-department projects

7.) When looking to purchase technology get cross-department allies

8.) Customer Success needs to bring data to the table

9.) Give customers expanded options when asking them questions

10.) 3 key lessons learned in scaling your Customer Success team

These are just a few of the takeaways from the conference, there are so many more valuable lessons and best practices to be gleaned from the sessions, which lucky for you, you can view them all on-demand here at your own convenience. 

View On-Demand

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Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

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