Top 5 Customer Success Takeaways from CCO USA

Chief Customer Officers USA

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. It was a two-day event in Atlanta, where attendees got to hear perspectives from leading Chief Customer Officers on how to utilize the latest technology to wow your customers, different models and strategies to enact deep operational change and the tools you need to train, measure and encourage core soft skills.

Our very own CCO, Abby Hammer, had a part of the action and was one of the presenters and spoke on- How to Drive Operational Excellence Through Data-Driven Customer Success. In the session she talked about how to proactively manage B2B customers through onboarding, adoption, advocacy and renewal.

The event was full of valuable content and we wanted to compile some of our top takeaways here for you.

1.) Surprise and Delight Your Customers

2.) Leverage Tech to Connect With Customers

3.) Employees First And Then Customers

4.) Build A Culture Not a Solution

5.) Data & Analytics Are Important, But Don’t Forget Storytelling When Connecting With Customers

Curious at what other events you can catch ChurnZero at this year? Check out our upcoming events schedule here

And don’t forget to mark your calendar and register for BIG RYG 2020 in October! 

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