Last week SaaStr hosted their SaaStr Build event where they had 20,000+ virtual attendees and 20+ top VCs come together for two days to teach you everything you need to know to grow your revenue, scale up your team and close deals faster.
The two-days were complete with hands on, tactical, virtual sessions for founders and practitioners who aren’t afraid to get their hands dirty to do the heavy lifting and get to $100M ARR.
If you missed the event, no worries. We have curated the top three sessions Customer Success leaders should watch and have listed them here for you to watch on-demand. Enjoy!
1.) Building to $100M with Duo Security: You Need Marketing and Customer Success Now
Jeff Wiss, Head of Marketing and Lisa Paul, VP of Customer Success and Support at Duo Security will share best practices on how they transformed the do-to-market motion by simplifying the customer experience to help build Duo Security to $100M ARR.
2.) Delta Testing for Growth: How to Use Customer Feedback for Continuous Product Improvement with Centercode and Peleton
Luke Frelier, CEO at Centercode knows the importance of customer feedback. In this workshop, you’ll learn how to gather, incorporate and create a customer feedback loop to continuously improve your product at scale and reduce customer churn.
3.) The 5 Metrics and Benchmarks You Should Track to Maximize Your Company’s Valuation with Redpoint Ventures
We’re all trying to figure out how to build the most valuable version of your company. Join Tomasz Tunguz for an expert’s guide to identifying and improving your company’s valuation. He’ll explore which companies have exemplified the process and how you can improve your own financial and operating analysis.
Customer Success Around the Web
- Hiring for Success– Learn how to go about building a top performing Customer Success team quickly.
- How to Deal With an Angry Customer– Discover the importance of actively listening to your customer’s complaints and what to do next.
- 12 Voice of the Customer Methodologies To Generate a Goldmine of customer Feedback– Find out how a voice of the customer program will lead you to growth.
Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero