Resources: Return on (Customer Success Platform) Investment

You’ve probably heard before that it’s 4x more expensive to sell to new customers than existing customers. But here’s the ugly truth: Customer Success has a waste problem too.  

Every missed customer outreach opportunity – whether it’s a product usage slip, strategic conversation, or upcoming renewal – shrinks your recurring revenue, your expansion potential, and your perceived value. The fact is, you’ll never remain one step ahead of the customer or scale your team if your Customer Success operations drag you down.  

 Start getting to know your customers – at scale – with Customer Success automation.  

  • Become attuned to their needs so you outshine them every time.  
  • Turn upsells and cross-sells into a more authentic experience.  
  • Make every touchpoint matter because it does.   


These calculators simulate the potential return on investment you could realize by investing in the ChurnZero Customer Success Platform.

  • Revenue ROI: displays the additional revenue your team could preserve versus your investment in ChurnZero
  • Expansion Opportunities: calculate the impact ChurnZero will have on your existing expansion opportunities
  • Efficiency Gains: learn how improvements in team efficiency can enable your team to manage bigger books of business
  • Revenue ROI
  • Expansion Opportunities
  • Efficiency Gains

Success Stories