We recently had the chance to get some of our customers (A.K.A. Customer Success Leaders) together for a CS forum, and we took the opportunity to ask them their advice on some various industry questions.
We’d like to share their insights with you. Check out these video clips to see what tips they have found to be helpful within their organizations.
Conducting Effective 1:1’s with Your Customer Success Team
Re-Engaging Customer’s Who’s Usage Has Slipped
Recruiting and Building out a Strong Customer Success Team
Creating and Working with Customer Segmentation
Stay tuned for more Q&A videos with Customer Success Leaders!
Customer Success Around the Web
- Resolve to Connect Customer Service to Other Teams in 2018 – Develop a connected approach in your organization to solving problems to drive customer retention
- 4 Step Acton Plan When Customer Churn Happens – Steps a CSM can take when a customer churns to recover quickly and ensure corrective action in the future
- Customer Success Managers: Guides to Client Happiness – Find out what a CSM has to do with the IT department within your organization