Pulse 2018 Takeaways

By Cori Pearce Newsletter No Comments on Pulse 2018 Takeaways

Key Customer Success Takeaways from Pulse 2018

Pulse 2018 is now a wrap, and we enjoyed every moment of it! We were proud to support the conference as a Silver Sponsor and are already looking forward to next year in San Francisco.

For those of you who might not know, Pulse is pretty much the biggest event in Customer Success. It’s a go to conference for anyone in a post-sales or customer-facing role.

If you weren’t able to attend (or you didn’t get to make all the sessions that you wanted to), no worries. We’ve got you covered. Check out our top 25 Customer Success takeaways below.

1.) Top 5 Customer Success Trends in 2018

2.) The 10 Laws of Customer Success

3.) We Are All In This Together

4.) Customer Success is a Product Feature

5.) CSM Core Responsibilities 

6.) Customer Success Metrics

7.) It’s About Being Human

8.) The Stages of Customer Success

9.) The Best Customer Experience

10.) Ten Habits of a Trusted Advisor

11.) The DEAR Framework

12.) Always Be Consulting

13.) Ask Open Ended Questions

14.) Don’t be a Yes Person

15.) Understand Your Customer’s Pain Points

16.) It’s About the Little Things

17.) It’s Still a Work in Progress

18.) Customer Success Math

19.) Set Customer Success Quotas

20.) Customer Success Journey Defined

21.) Six Steps to a Culture Playbook

22.) Customer Meeting Framework

23.) It’s OK to Say No

24.) Shift to the Service Era

25.) Revenue Leadership


Upcoming Customer Success Webinar

NPS- Using Net Promoter Score to Drive Improvement

Wednesday, April 25
2:00 PM – 3:00 PM ET

What do your customers really think of your brand or products? Are they loyal? Do they like you enough to recommend you to their friends or colleagues?

Every company is looking for the most effective way to collect and measure meaningful customer feedback – and Net Promoter Score (NPS) is often the key metric of choice.

Join this webinar to learn the following:

• How to administer and calculate NPS surveys
• Who you should be surveying and how frequently
• Strategies to help increase survey response rates
• Recommended follow-up actions for each segment
• Methods to supplement NPS for enhanced customer feedback
• How to integrate your NPS with health scores, alerts and campaigns 

Register Now


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Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

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