CRM vs. Dedicated CS Platform

CRM vs. Dedicated CS Platform

The saying has been around for years: you’re only as good as the tools you use. When it comes to a Customer Success team, the tools used to support this important function should not be taken lightly given the amount of revenue that is on the line. Wondering if...
Customer Onboarding Made Easy

Customer Onboarding Made Easy

SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. When it comes to a Customer Success team, nailing your onboarding process is a must. This is particularly important for organizations with a...