A Journey is a map of a process that your customer completes to achieve key goals throughout their customer lifecycle. Journeys outline clear expectations of what is needed from both your internal team and your customers. With each Journey, you can define Milestones, Tasks, and Achievements to guide customers through your processes with ease and efficiency. Example of customer journeys include customer onboarding, expansion, renewal, and advocacy.
Download this guide to understand how to get started with Journeys today.