ChurnZero’s Growth Edition is designed for smaller teams and startups. Growth offers a Customer Success solution that is easier to buy, while still being full-featured. Growth includes the majority of ChurnZero’s core functionality – see below for a full list.
| GROWTH | PROFESSIONAL | |
| GENERAL | ||
| Max of Users | 3 included; 3 max | No max |
| Accounts Permitted | 1,200 max; No overages | 400/user; $1/account overages |
| Product Usage History | 1 Year History | Unlimited History |
| FEATURES | ||
| Parent/Child Accounts | ✔ | ✔ |
| Account + Contact Profiles | ✔ | ✔ |
| Segmentation | ✔ | ✔ |
| Real-Time Alerts | ✔ | ✔ |
| Journeys | ✔ | ✔ |
| External Journey Sharing | ✔ | |
| Playbooks | ✔ | ✔ |
| (No In-App) | ||
| JavaScript/DevLess for Implementation | ✔ | ✔ |
| In-App Announcements | ✔ | |
| In-App WalkThroughs | Can add | |
| Surveys | ✔ | ✔ |
| (NPS only; No In-App) | ||
| ChurnScores | ✔ | ✔ |
| REPORTING | ||
| Command Center | ✔ | ✔ |
| My Dashboard | ✔ | ✔ |
| Daily Digest | ✔ | ✔ |
| Account Growth Report | ✔ | |
| Cohort Reporting | ✔ | |
| Events Dashboard | ✔ | ✔ |
| Live Exports | ✔ | ✔ |
| (Email Only) | ||
| PLATFORM ACCESS + SECURITY | ||
| SSO | ✔ | ✔ |
| Multi-Factor Authentication | ✔ | ✔ |
| User Permission Groups | ✔ | ✔ |
| Account Roles & Assignments | ✔ | ✔ |
| INTEGRATIONS | ||
| CRM | ✔ | ✔ |
| (Accounts, Contacts, Tasks Only) | (Full) | |
| Inbox Integration | ✔ | ✔ |
| (1 Year History) | (Full History) | |
| Calendar Integration | ✔ | ✔ |
| Usage Integration | ✔ | ✔ |
| Add-On Integrations | ✔ | ✔ |
| (Limit of 1) | (Unlimited) | |
| Manual Imports | ✔ | ✔ |
| ADD-ONS | ||
| Slack ChatBot | Not available | Can add |
| ChurnZero for Zendesk Support | Not available | Can add |
| WalkThroughs | Not available | Can add |
| Salesforce Dashboard | Not available | Can add |
| SUPPORT + COMMUNITY | ||
| Dedicated Implementation Specialist | ✔ | ✔ |
| Dedicated CSM | ✔ | ✔ |
| Knowledge Base | ✔ | ✔ |
| Admin Academy | ✔ | ✔ |
| Email Support | ✔ | ✔ |
