ChurnZero’s Growth Edition is designed for smaller teams and startups. Growth offers a Customer Success solution that is easier to buy, while still being full-featured. Growth includes the majority of ChurnZero’s core functionality – see below for a full list.
Enterprise is a new version of ChurnZero designed for well established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases.
| GROWTH | PROFESSIONAL | ENTERPRISE | |
| GENERAL | |||
| Max of Users | 3 included; 3 max | No max | No max |
| Accounts Permitted | 1,200 max; No overages | 400/user; $1/account overages | 400/user; $1/account overages |
| Product Usage History | 1 Year History Up to 75 Event Types | Unlimited History Up to 200 Event Types | Unlimited History Up to 200 Event Types |
| FEATURES | |||
| Parent/Child Accounts | ✔ | ✔ | ✔ |
| Account + Contact Profiles | ✔ | ✔ | ✔ |
| Segmentation | ✔ | ✔ | ✔ |
| Real-Time Alerts | ✔ | ✔ | ✔ |
| Journeys | ✔ | ✔ | ✔ |
| External Journey Sharing (Reports & In-App Checklists) | ✔ | ✔ | |
| Playbooks | ✔ | ✔ | ✔ |
| (No In-App) | |||
| JavaScript/DevLess for Implementation | ✔ | ✔ | ✔ |
| In-App Announcements | ✔ | ✔ | |
| Standard Surveys (NPS, CSAT & CES) | ✔ | ✔ | ✔ |
| (NPS only; No In-App) | |||
| Custom Surveys | ✔ | ||
| ChurnScores | ✔ | ✔ | ✔ | Multi-Currency | ✔ |
| REPORTING | |||
| Command Center | ✔ | ✔ | ✔ |
| My Dashboard | ✔ | ✔ | ✔ |
| Daily Digest | ✔ | ✔ | ✔ |
| Account Growth Report | ✔ | ✔ | |
| Cohort Reporting | ✔ | ✔ | |
| Events Dashboard | ✔ | ✔ | ✔ |
| Live Exports | ✔ | ✔ | ✔ |
| (Email Only) | |||
| Custom Dashboards | ✔ | ||
| PLATFORM ACCESS + SECURITY | |||
| SSO | ✔ | ✔ | ✔ |
| Multi-Factor Authentication | ✔ | ✔ | ✔ |
| User Permission Groups | ✔ | ✔ | ✔ |
| Account Roles & Assignments | ✔ | ✔ | ✔ |
| INTEGRATIONS | |||
| CRM | ✔ | ✔ | ✔ |
| (Accounts, Contacts, Tasks Only) | (Full) | (Full) | |
| Inbox Integration | ✔ | ✔ | ✔ |
| (1 Year History) | (Full History) | (Full History) | |
| Calendar Integration | ✔ | ✔ | ✔ |
| Usage Integration | ✔ | ✔ | ✔ |
| Add-On Integrations | ✔ | ✔ | ✔ |
| (Limit of 1) | (Limit of 5) | (Unlimited) | |
| Salesforce Dashboard | Not available | ✔ | ✔ |
| Manual Imports | ✔ | ✔ | ✔ |
| HTTP API, a simple upload API | ✔ | ✔ | ✔ |
| REST API, for data retrieval and integration | Can add | ✔ | |
| ADD-ONS | |||
| Slack ChatBot | Not available | Can add | ✔ |
| Microsoft Teams ChatBot | Not available | Can add | ✔ |
| ChurnZero for Zendesk Support | Not available | Can add | ✔ |
| WalkThroughs | Not available | Can add | Can add |
| SUPPORT + COMMUNITY | |||
| Dedicated Implementation Specialist | ✔ | ✔ | ✔ |
| Dedicated CSM | ✔ | ✔ | ✔ |
| Knowledge Base | ✔ | ✔ | ✔ |
| Admin Academy | ✔ | ✔ | ✔ |
| Email Support | ✔ | ✔ | ✔ |
