ChurnZero Product Editions Growth, Professional & Enterprise Editions

ChurnZero’s Growth Edition is designed for smaller teams and startups. Growth offers a Customer Success solution that is easier to buy, while still being full-featured. Growth includes the majority of ChurnZero’s core functionality – see below for a full list.

Enterprise is a new version of ChurnZero designed for well established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases​.

 GROWTHPROFESSIONALENTERPRISE
GENERAL
Max of Users3 included; 3 maxNo maxNo max
Accounts Permitted1,200 max; No overages400/user; $1/account overages400/user; $1/account overages
Product Usage History1 Year HistoryUnlimited HistoryUnlimited History
FEATURES
Parent/Child Accounts
Account + Contact Profiles
Segmentation
Real-Time Alerts
Journeys
External Journey Sharing 
Playbooks
(No In-App)
JavaScript/DevLess for Implementation
In-App Announcements 
Surveys
(NPS only; No In-App)
ChurnScores
REPORTING
Command Center
My Dashboard
Daily Digest
Account Growth Report 
Cohort Reporting 
Events Dashboard
Live Exports
(Email Only)
Custom Dashboards  
PLATFORM ACCESS + SECURITY
SSO ✔
Multi-Factor Authentication ✔
User Permission Groups ✔
Account Roles & Assignments ✔
INTEGRATIONS
CRM ✔
(Accounts, Contacts, Tasks Only)(Full) (Full)
Inbox Integration ✔
(1 Year History)(Full History) (Full History)
Calendar Integration ✔
Usage Integration ✔
Add-On Integrations ✔
(Limit of 1)(Limit of 5)(Unlimited)
Salesforce DashboardNot available ✔ ✔
Manual Imports ✔
HTTP API, a simple upload API
REST API, for data retrieval and integration Can add
ADD-ONS
Slack ChatBotNot availableCan add ✔
Microsoft Teams ChatBotNot availableCan add ✔
ChurnZero for Zendesk SupportNot availableCan add ✔
WalkThroughsNot availableCan add Can add
SUPPORT + COMMUNITY
Dedicated Implementation Specialist ✔
Dedicated CSM ✔
Knowledge Base ✔
Admin Academy ✔
Email Support ✔