ChurnZero Product Editions
Growth, Professional & Enterprise Editions
ChurnZero’s Growth Edition is designed for smaller teams and startups. Growth offers a Customer Success solution that is easier to buy, while still being full-featured. Growth includes the majority of ChurnZero’s core functionality.
Built for Fast-Growing Companies, ChurnZero Professional enables you to manage more customers with greater precision and personalization and ChurnZero gives you the power to rapidly scale without the need to equally expand your Customer Success team.
Enterprise is an enhanced version of ChurnZero designed for well established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases
| General | Growth | Professional | Enterprise |
|---|---|---|---|
| Max of Users | 3 included; 3 max | No max | No max |
| Accounts Permitted | 1,200 max; No overages | 400/user; $1.00/ account overages | 400/user; $1.25/ account overages |
| Product Usage History | 1 Year History Up to 150 Event Types | Unlimited History Up to 400 Event Types | Unlimited History Up to 400 Event Types |
| FEATURES | Growth | Professional | Enterprise |
|---|---|---|---|
| Parent/Child Accounts |  |  |  |
| Account + Contact Profiles |  |  |  |
| Segmentation |  |  |  |
| Real-Time Alerts |  |  |  |
| Journeys |  |  |  |
| External Journey Sharing (Reports & In-App Checklists) |  |  | |
| Playbooks |  (No In-App) |  |  |
| Conditional Logic in Plays |  | ||
| JavaScript/DevLess for Implementation |  |  |  |
| In-App Announcements |  |  | |
| Success Centers |  |  | |
| Success Insights |  | ||
| Standard Surveys (NPS, CSAT & CES) |  (NPS only; No In-App) |  |  |
| Custom Surveys |  | ||
| ChurnScores |  |  |  |
| Multi-Currency |  |
| Reporting | Growth | Professional | Enterprise |
|---|---|---|---|
| Command Center |  |  |  |
| My Dashboard |  |  |  |
| Daily Digest |  |  |  |
| Account Growth Report |  |  | |
| Cohort Reporting |  |  | |
| Events Dashboard |  |  |  |
| Live Exports |  (Email only) |  |  |
| Custom Dashboards |  | ||
| Account Insights |  |
| PLATFORM ACCESS + SECURITY | Growth | Professional | Enterprise |
|---|---|---|---|
| SSO |  |  |  |
| Multi-Factor Authentication |  |  |  |
| User Permission Groups |  |  |  |
| Account Roles & Assignments |  |  |  |
| INTEGRATIONS | Growth | Professional | Enterprise |
|---|---|---|---|
| CRM |  (Accounts, Contacts, Tasks Only) |  (Full) |  (Full) |
| Inbox Integration |  (1 Year History) |  (Full History) |  (Full History) |
| Calendar Integration |  |  |  |
| Usage Integration |  |  |  |
| Add-On Integrations |  (Limit of 1) |  (Limit of 5) |  (Unlimited) |
| Manual Imports |  |  |  |
| Salesforce Dashboard |  |  | |
| HTTP API, a simple upload API |  |  |  |
| REST API, for data retrieval and integration | Can add |  |
| ADD-ONS | Growth | Professional | Enterprise |
|---|---|---|---|
| Slack ChatBot | Can add |  | |
| Microsoft Teams ChatBot | Can add |  | |
| ChurnZero for Zendesk Support | Can add |  | |
| WalkThroughs | Can add | Can add |
| Growth | Professional | Enterprise | |
|---|---|---|---|
| Implementation Kickoff | Welcome Call + Process Overview | Welcome Call + Process Overview | Welcome Call + Project Planning |
| Requirement Review Sessions | 1 | 2 | 3 |
| Technical Kickoff | Implementation Academy | Implementation Academy | Implementation Academy + Live Q&A |
| Review of Core Data | QA Segments + Recorded Overview | QA Segments + Live Review | QA Dashboard + Live Review |
| Data Validation | Recorded Overview + Report Card | Live Overview + Report Card | Live Review + Report Card |
| Projects Check-Ins | Email + Project Signoff Call | Bi-Weekly + Project Signoff Call | Weekly + Project Signoff Call |
| TRAINING & INITIAL CONFIGURATION | Growth | Professional | Enterprise |
|---|---|---|---|
| Admin Training | |||
| ChurnZero Admin Academy |  |  |  |
| Fast Track Configuration Guides |  |  |  |
| Consultation Sessions | 2 | 5 | 10 |
| Executive Configuration Reviews | 2 | 5 | |
| ChurnZero Community |  |  |  |
| User Training | |||
| ChurnZero User Academy |  |  |  |
| Live Training Sessions | 1 | 3+ customized user guides | |
| Live Q&A Sessions | 1 | 3 | 5 |
| Train-the-Trainer | Train-the-Trainer Toolkit | Train-the-Trainer Toolkit + 1 Live Session | Train-the-Trainer Toolkit + 2 Live Sessions |
| ChurnZero Community |  |  |  |
| ONGOING CUSTOMER SUCCESS | Growth | Professional | Enterprise |
|---|---|---|---|
| Admin/POC | |||
| 3-Month Post Go Live CSM Check-Ins | Monthly | Bi-Weekly | Weekly |
| Ongoing Success Check-Ins | Quarterly | Monthly | Bi-Weekly |
| Accounting Insights and Adoption Reporting | Quarterly | Monthly | Bi-Weekly |
| Executive Reviews | 1/year | 2/year | |
| New Admin Training | Admin Academy | Admin Academy + 2 Live Sessions/Year | Admin Academy + 4 Live Sessions/Year |
| User | |||
| Team Refresher Sessions | User Academy | User Academy + 2 Live Sessions/Year | User Academy + 4 Live Sessions/Year |
| Resources | |||
| Admin Academy |  |  |  |
| User Academy |  |  |  |
| ChurnZero Community |  |  |  |
| ChurnZero Community Ambassador Eligibility | Can apply | Can apply | Can apply |
| ChurnZero Support |  |  |  |
Ready to learn more?
Our team is excited to share how ChurnZero can improve your customers’ experience and ultimately drive revenue. Whether your Customer Success team is big or small – ChurnZero has a solution that’s just your size.