It takes more than drive to get ahead in Customer Success. Today, every CS leader needs to know the business of SaaS, which starts with understanding the metrics and definitions that inform strategy.
Our Churnopedia is your guide to the metrics that matter most, created by experts to help you understand, measure, influence and discuss them with confidence. You’ll find definitions, formulas, working examples and nuanced recommendations on which metrics to use and when.
Get your free copy of Churnopedia today and keep it with you as you climb the ladder to leadership.