Churnopedia – A Glossary of SaaS Definitions and Metrics Customer Success Needs to Know

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that SaaS companies use to assess success is fundamental to your ability to make strategic choices, track performance against shared company goals, and ultimately, prove your value as a strong business leader.

Download this essential resource (filled with realistic examples) to learn the SaaS definitions, metrics, and formulas that every Customer Success professional needs to know.

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Churnopedia book cover