Driving Customer Engagement through community: The Story of Gain Grow Retain

Hear from Jay Nathan, Chief Customer Officer at Higher Logic on why community is a cornerstone in the customer success model. Jay will be sharing how he built the world’s fastest-growing customer success community, Gain Grow Retain, achieved explosive growth in 4 months, and what’s in store for him as the new Chief Customer Officer at Higher Logic, the industry leading, human focused engagement platform.