Reduce Churn, Increase Adoption, & Find Upsell Opportunities.

Keep a constant pulse on your client base at every touchpoint. Increased visibility and insight means more impactful Customer Success teams with ChurnZero.

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TAKE COMMAND OF YOUR CUSTOMERS

Command Center

Create a holistic view of the customer with data from multiple sources, helping you monitor all stages of customer health.

Customer Journeys

Manage your customers through key phases of their customer lifecycle. Journeys are fully customizable by your team for maximum impact.

Customer Health Scores

Anticipate changes in a customer’s overall health with customizable factors that help you know when to engage.

Plays & Automation

Automates unique tasks and communications for customers. Rest assured that every engagement is prompt and personalized no matter the time.

Customer Segmentation

Create tailored, timely messages that speak to the needs of your unique customer personas.

Real-Time Alerts

Get real-time notifications when important situations happen with customers. Empower your team to respond at the ideal time.

Command Center

Create a holistic view of the customer with data from multiple sources, helping you monitor all stages of customer health.

Plays & Automation

Automates unique tasks and communications for customers. Rest assured that every engagement is prompt and personalized no matter the time.

Customer Health Scores

Anticipate changes in a customer’s overall health with customizable factors that help you know when to engage.

Customer Segmentation

Create tailored, timely messages that speak to the needs of your unique customer personas.

Real-Time Alerts

Get real-time notifications when important situations happen with customers. Empower your team to respond at the ideal time.

Customer Journeys

Manage your customers through key phases of their customer lifecycle. Journeys are fully customizable by your team for maximum impact.

Command Center

Create a holistic view of the customer with data from multiple sources, helping you monitor all stages of customer health.

Customer Health Scores

Anticipate changes in a customer’s overall health with customizable factors that help you know when to engage.

Customer Segmentation

Create tailored, timely messages that speak to the needs of your unique customer personas.

Real-Time Alerts

Get real-time notifications when important situations happen with customers. Empower your team to respond at the ideal time.

Customer Journeys

Manage your customers through key phases of their customer lifecycle. Journeys are fully customizable by your team for maximum impact.

Plays & Automation

Automates unique tasks and communications for customers. Rest assured that every engagement is prompt and personalized no matter the time.

Embrace every available customer insight
Improving user experience begins with customized customer journeys, collecting the right insights, synthesizing it in meaningful ways to connect with customers on a personal level. Turn data and insights into actionable interactions.

Explore ChurnZero Features For Yourself

See how ChurnZero’s Customer Success platform can help you better understand your customers and improve their experience with your products.

What people are saying

ChurnZero is well-suited for any company that wants to take their Customer Success game to the next level. It's easy to set up, and very intuitive even for people who have not administered software before.”

5
Reanna Dempsey
Director of Customer Success
at Unane

If reducing churn and increasing retention is what you are looking for, this is the tool for you!”

5
Kristine Sours
Director of Client Success
at DonorSearch

ChurnZero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently.”

5
Marcus Torres
Senior Client Success Manager
at Bloomfire

Constant Communication
Nurturing customers is a 24/7 job, but very few companies have the bandwidth needed to handle that enormous task. You’ll get the support you need with ChurnZero’s around-the-clock automation feature, which sends out individualized tasks to customers based on how they engage with your products. Your customers will feel empowered, and you’ll be able to focus on scaling your business.

Our Credentials

Highest Rated

in the Customer Success category

Ranked #1

in Customer Success platforms

Overall Winner

in SaaS Platform category