Read more: IntelAgree Case Study
IntelAgree, a growing contract management SaaS company, runs a lean (and not mean, but incredibly friendly) churn-fighting machine, consisting of the Customer Success and the Professional Services/Implementation team.
RFP360 was founded to help customers develop strategic RFP processes that deliver results. As the only full-circle RFP management solution for issuers and responders, the platform simplifies the proposal process for businesses around the world.
Read more: ConsumerAffairs Case Study
ConsumerAffairs is an online marketplace that helps connect consumers with the best companies across hundreds of categories. Each month millions of consumers research purchases, write reviews and stay up to date on important news.
Read more: Red Canary Case Study
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Its combination of market-defining technology, processes, and expertise is preventing breaches every day.
Read more: MineralTree Case Study
MineralTree is a payment platform that helps thousands of businesses automate their invoice-to-pay process. By cutting-out manual tasks like data entry, payment tracking and waiting for authorizations, the MineralTree platform streamlines the account…
Read more: Inflow Communications Case Study
Inflow Communications is one of the nation’s top Unified Communications and Contact Center providers. As a pioneer in contact center and customer experience technologies, Inflow Communications provides training and consulting to hundreds of customers…
Read more: FiscalNote Case Study
FiscalNote is a premier software, data and media company that allows their users to pursue opportunities and mitigate risk arising from legislation and regulation. The platform supports thousands of organizations and utilizes data sourced from around…
Untappd is a growing technology platform that allows consumers to ‘check in’ and share which beers they are currently enjoying. Besides creating a tight-knit community of beer enthusiasts, Untappd’s mobile application allows for tens of thousands of…
Read more: iContact Case Study
North Carolina ‐based iContact helps small and medium businesses with their email marketing needs. Their knowledgeable customer‐facing teams are one of the company’s strongest assets, setting them apart from many of their competitors. For its new…
Read more: HomeActions Case Study
Pete Pietro leads Customer Success at HomeActions and its’ IndustryNewsletters division. HomeActions / IndustryNewsletters is a newsletter marketing service that allows their customers to produce both printed and email newsletters with access to…
Virginia-based Brazen develops business chat software that looks to make personal interactions efficient and scalable. Their customers use their product for events like recruiting sessions, job fairs, and industry expos. As Brazen's customer base…
Read more: Critical Mention Case Study
Steve Shannon is the SVP of Sales and Marketing at Critical Mention, the leading global media monitoring platform, and they had plans for a big‐growth year. During the year‐end planning, he and his team placed a sharp focus on their retention…
For most subscription businesses, a customer’s success is highly correlated with their use of the business’ product or service. But for many customer success (CS) teams, insights to their customer’s usage data is elusive. Some fly blind with no data…
