Top Customer Success Takeaways from Pulse Europe 2018


Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy. And for that reason, if you’re in a customer-facing role and are in Europe, we recommend making plans to attend this conference next year.

Whether you were able to attend this year or not, no worries. We’ve complied our top fifteen Customer Success takeaways from the conference to share with you.

1.) Customer Success is a Top-Down, Company Wide Commitment

2.) If Customer Success Remains Just a Department, You Will Fail

3.) Europe is Catching Up in CS

4.) The Subscription Model Gives Power to the Customer = Power to Customer Success

5.) Product and Customer Success are Your Secret Weapons

6.) Customer Success and Product Need to Partner Together

7.) CSM = Domain Expertise + Product Knowledge + Commercial Skills

8.) Follow the Customer Code

9.) Customer Retention is Your Lifeblood

10.) Segmentation – Don’t Just Set it and Forget It

11.) How to Scale without Scaling Headcount

12.) The Future CSM is a Growth Conductor 

13.) Advocates Accelerate the Customer Journey

14.) Account Expansion is a Logical Fit for CS

15.) Customer Experience = Brand Experience 

We hope to see you next year at Pulse Europe 2019!



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