Understand your customers to know when and how to effectively engage them.
ChurnZero’s powerful segmentation tool lets you easily define specific groups of customers based on filtering your rich set of customer data. These Segments are the foundation of everything your team does in ChurnZero, and your ability to segment customers is unlimited – you can create as many Segments as you need to understand your customer base.
Segments allow you to find at-risk customers, analyze usage behavior, track customer trends, target potential upsells at the ideal time, and understand how your team is engaging with customers. Segments also power other ChurnZero features such as Alerts, Plays, Journeys, ChurnScores, and NPS Campaigns by giving you the specific customer data you need to take action and automate.
By truly understanding your customers, you can create the best possible experiences for them while giving your team the knowledge they need to effectively reach their goals.