Customer Health Scores Churn Scores

Customer Health Scores

Get a deep understanding of your customer’s health with ChurnScores.

ChurnZero’s Customer Health Scores, also known as ChurnScores, measure a customer’s overall engagement and satisfaction with your product or service and indicate their likelihood for renewal or churn.

ChurnScores give you a deeper understanding of your customer’s health, and they are the leading indicator that there may be an issue with an account or customer. With ChurnScores, you’ll have the important information you need to proactively engage your customers before they head too far down a wrong path.

ChurnScores are completely customizable, and you can have multiple weighted factors that determine the score. Pairing ChurnScores with Alerts, Plays, and Journeys allow you to keep an eye on customers who are at risk of non-renewal as well as easily identify Promoters. ChurnScores provide another way for you to keep track of the actionable information about your customers to support overall satisfaction and retention.