ChurnZero Product Features ChurnZero is an award-winning Customer Success Software platform

Command Center Gray

Command Center

Bring everything you need to manage your customers into a single, comprehensive view. Quickly access your calendar, to-do lists and key customer information, empowering you to efficiently navigate your day with the Command Center as your compass.
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Customer Health Scores Churn Scores

Customer Health Scores

With ChurnScores, you’ll get a deeper understanding of your customer’s health: from those at-risk to your most prolific users and everything in between. With customizable factors to determine customer health, ChurnScores provide you the information you need to anticipate changes in a customer’s success and to proactively engage when needed.
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Customer Segmentation

Customer Segmentation

Great analytics are only useful if you can do something with them. Our powerful segmentation lets you easily define your unique customer personas, helping you prioritize your communications and tailor your messages’ content and timing to maximize their success.
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In-app Messages

Real-Time Alerts

With ChurnZero’s Alerts, customer-facing teams get notified in real-time when important situations happen with customers. These notifications are delivered through a variety of channels, allowing you to receive alerts on-the-go and stay on top of critical information. Alerts empower teams to understand customer behavior and proactively engage customers at the ideal time.
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realtime alerts in Slack
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churnzero customer success software journey
Customer journeys

Customer Journeys

Journeys allow you to manage your customers through key phases within the customer lifecycle, such as onboarding, engagement, expansion, and advocacy. With ChurnZero’s Journeys tool, you can design effective customer journeys for your accounts to complete, and easily track their progress throughout.
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Customer Marketing & Automation

Plays & Automation

ChurnZero automated plays work on your behalf 24/7, automating tasks and communications based on a deep understanding of who your customers are and how they engage with your software. Your customers will enjoy the experience of high-touch services – without you having to do any of the legwork. This helps ensure your customer engagement is timely and personalized, while also setting your team up to scale.
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automated play playbook
next gen communications in-app messages
In-app Messages

In-App Communications

Whether it’s getting in front of a hard-to-reach customer or announcing a new product feature, drive customer response and action by delivering messages when your customers are the most engaged – when they are in your app.
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ChurnZero WalkThroughs are multi-step guides that integrate into your product and proactively direct users through specific steps in your application. Whether you are showcasing a new feature or introducing your customer to your app for the first time, WalkThroughs allow you to display helpful content at the ideal time based on a deep understanding of your customer and their behavior.
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NPS Net Promoter Score


ChurnZero provides integrated surveys including, Net Promoter Score® (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) that are delivered to customers through email and in-app communications. These surveys help gauge customer sentiment for your software through direct customer feedback. Surveys are a vital component to understanding your customers’ experiences and are key to maintaining overall customer satisfaction.
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Analytics Reporting


Using our robust reporting, your team is empowered to track growth, churn and other key customer statistics. Our reports’ easy-to-consume summaries provide a 360-degree view of your customer base. With the added functionality of Live Exports, managers and individual contributors alike are enabled to create their own custom reports to get a fully comprehensive view of their customer and team data.
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Slack icon


ChurnZero’s SlackBot is an easy way to share customer insights with your entire organization. The SlackBot draws from the wealth of data that lives in your ChurnZero ecosystem. Its ease of use empowers everyone in your organization to be customer-centric and success focused. Best of all, a ChurnZero login is not required to access the SlackBot, that way, no matter the role, any employee can stay up to date on the health of your customers.
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See ChurnZero in Action

Experience ChurnZero in action. Fill out the form and a representative will reach out to schedule a one on one demo. See how ChurnZero can scale your customer success team, decrease customer churn, and increase product adoption.