WHAT WE COLLECT
We get information about you in a range of ways.
Information You Give Us. We collect your name, postal address, email address, phone number, fax number, username, password, demographic information (such as your gender and occupation) as well as other information you directly give us on our Site.
Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site.
Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site.
Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
USE OF PERSONAL INFORMATION
We use your personal information as follows:
We will only retain your personal data as long as reasonably required for you to use the Site/Application(s) and/or to provide you with the Services unless a longer retention period is required or permitted by law (for example, for regulatory purposes).
SHARING OF PERSONAL INFORMATION
We may share personal information as follows:
With the exception of third party restricted scope data (including any Google User Data), we may also share aggregated and anonymized data with others for their own uses.
We use third parties to provide storage and customer support tools for our customers’ data. The ChurnZero platform and customer data is stored securely with our infrastructure hosting vendor, Amazon Web Services (AWS) and is processed by sub-processors such as Salesforce and Hubspot. ChurnZero shares information only with approved sub-processors for the purposes of customer support, success, and relationship management. Customer information may also be shared with email and database providers for the purposes of marketing and communication. Such third parties are prohibited from using any personally identifiable information we share with them for any other purpose.
Upon request from a, ChurnZero may use additional third-party vendor(s) to fulfill promotions on behalf of ChurnZero and the client. Any third-party vendor of ChurnZero is contractually prohibited from using your information for any other purpose.
We will retain a copy of your information in accordance with law and only so long as necessary to provide you with high quality and consistent services including marketing services and account information.
When you give us personal information, we take steps to ensure that it’s treated securely through the use of strong security and encryption.
Information collected by our website or transferred to us from other sources will be processed in the United States.
INFORMATION CHOICES AND CHANGES
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.
You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.
ChurnZero processes the personal information it receives according to Privacy Shield Framework best practices and subsequently transfers any and all liabilities to third parties acting as an agent or on its behalf. ChurnZero complies with the Privacy Shield Principles for all onward transfers of personal data from the EEA region and Switzerland, including the onward transfer liability provisions.
In compliance with the Privacy Shield Principles, ChurnZero commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ChurnZero at:
ChurnZero has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. Under certain circumstances, you may have the option to select binding arbitration for the resolution of your complaint as outlined in Annex I of the Privacy Shield Binding Arbitration Mechanism. Please see the Privacy Shield website for more information on conditions giving rise to binding arbitration. ChurnZero is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
You have the right to access the personal information that we hold about you. This may be called a ‘Subject Access Request’. If you make a request for your information we will provide it to you or your designated agent free of charge within a reasonable timeframe.
Before providing personal information to you or your designated agent on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long, or have its processing restricted in certain circumstances.
If you would like to exercise any of these rights or lodge a complaint, please contact us as set out below.
1100 15th St NW FL 4
Washington, DC 20005