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customer success and finance get aligned webinar

Customer Success & Finance: Get Aligned!

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact. The webinar discussed

customer success five steps to engaging executives

5 Steps to Engaging Executives

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League.  Ever been blindsided by churn? You have a fantastic

NPS – Now What?

If you are tracking Net Promoter Score (NPS) and you don’t know what to do with the results, don’t worry, you’re not alone.  According to