Think customer health scores are only good for calculating renewal likelihood? Guess again. When based on the right mix of behavioral- and event-based criteria, these
As a follow-up to our well-attended webinar on “Selling for People Who Don’t Love Sales” with Bryan Neale from Blind Zebra Consulting, we wanted to
So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase
With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging
Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights
Have you stopped to ask yourself if your customer conversations and QBRs are really about your customer – or are they about what your customers
Your business success and your customers’ success are inextricably linked. Customers won’t succeed if they don’t embrace your product. You can’t grow if the customer
With the explosion of subscription-based businesses, customers and consumers alike are becoming increasingly sophisticated buyers. Expectations are high, and competition is fierce to win their
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Jack Moyahan, Implementation Specialist
The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to
