[Q&A] Customer Success Maturity Model: Know Where You Stand
In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you,
In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you,
As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take
Customer Success is fueled by customer interaction. Working with people and building relationships brings us joy, fulfillment, and satisfaction – but also stress and exhaustion
As a Customer Success professional, you run into situations across the customer lifecycle that require you to negotiate, that aren’t just centered around contracts. Regardless
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Rachel Gurman, Customer
Think customer health scores are only good for calculating renewal likelihood? Guess again. When based on the right mix of behavioral- and event-based criteria, these
As a follow-up to our well-attended webinar on “Selling for People Who Don’t Love Sales” with Bryan Neale from Blind Zebra Consulting, we wanted to
So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase
With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging
Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights
