How to Use the Voice of the Customer in Your Renewal Conversations
Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the
Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the
This is a a guest post by Ellie Peterson, Customer Concierge at Delighted. As you stand up your Net Promoter Score ® (NPS) program and
If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the
First, let’s start with the very basics- what is a Net Promoter Score? Net Promoter Score was first developed by Fred Reichheld, Bain & Company
Last week we hosted a well-attended webinar on NPS and how to use it to drive improvement. The topics discussed included: How to administer and
At the core of Customer Success our job is to make sure those that have invested and trusted in us reach their desired outcome. Unfortunately,
As Customer Success pros, we worry a great deal about what is an “acceptable” churn rate and whether our own rate falls below the maximum viable
If you’re not familiar with Net Promoter Score, we recommend this read to get you up to speed before you dive into this post. A
Today we are going to explore one of the most common questions Customer Success teams grapple with: how many accounts should each Customer Success Manager
