Meet Bri, Customer Success Team Lead at ChurnZero
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Bri Adams, Customer
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Bri Adams, Customer
A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding
A bottleneck is when there is a point in your processes that slows or even stops a given workflow. This usually occurs when workloads arrive
This week we hosted a well-attended webinar on – Maximizing Customer Success Through Journey Mapping. The topics discussed included: How are you defining Customer Success
For any SaaS company, customer expansion means understanding your customer’s business and using that knowledge to make your product a critical element of their continued
Here’s an all-too-familiar situation for those of us on the front lines of customer success: You get an email from a customer asking for custom work
Timing is everything in life and love – and in upsells! Knowing when to present an offer to a customer is just as important as
