Customer Feedback: The Importance of Both Positive and Negative Reviews
This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the
This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the
This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey You may think when looking for clear
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Over the past two weeks I’ve written about building up
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Last week I wrote the first post in a three-part
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. I wrote a post in March describing the basics of
We’ve all heard the driving mantra behind Customer Success: it’s cheaper to keep an existing customer than it is to acquire a new customer. In
Today’s Churn Fighting Focus is about the importance of understanding your customers’ desired outcomes. Why is this so critical? Because as the mystical, metaphorical genius that
