Why Customer Success Should Care About Review Sites And Which Ones To Focus On
If you’ve ever been a part of the decision-making process for purchasing software for your team, then you know, it is imperative that you do
If you’ve ever been a part of the decision-making process for purchasing software for your team, then you know, it is imperative that you do
Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights
If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the
This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the
This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey You may think when looking for clear
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Over the past two weeks I’ve written about building up
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Last week I wrote the first post in a three-part
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. I wrote a post in March describing the basics of
We’ve all heard the driving mantra behind Customer Success: it’s cheaper to keep an existing customer than it is to acquire a new customer. In
Today’s Churn Fighting Focus is about the importance of understanding your customers’ desired outcomes. Why is this so critical? Because as the mystical, metaphorical genius that
