Q&A: How Your Organization Can Achieve a Customer-First Transformation
The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to
The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to
This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that
Fostering a ‘Customer Success First’ Attitude Across Your Organization The success of your customers no longer lies squarely on one team or department. In
Customer-centricity is a term that gets bounced around a lot, but what does it really mean? And even more, what can Customer Success teams do
Today’s Churn Fighting Focus is about the importance of understanding your customers’ desired outcomes. Why is this so critical? Because as the mystical, metaphorical genius that
Yup – you read that right! In a somewhat ironic twist, we’re starting this week’s Fighting Churn post with a discussion on why sometimes churn isn’t a
