When Customers Give Notice: Handling the Cancellation Conversation
This is a guest blog post by Stephanie Neale, CEO of Blind Zebra. As customer success professionals, days are filled with conversations, meetings and tasks
This is a guest blog post by Stephanie Neale, CEO of Blind Zebra. As customer success professionals, days are filled with conversations, meetings and tasks
As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world
This is a guest post by Jay Nathan, Founder & Managing Partner at Customer Imperative. Disappointed, but oddly satisfied, I hung up the phone from
It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn.
Hi churn fighters! We have a new churn monster to introduce to you today – a Know It All. A Know It All customer is
Today is Friday the 13th and we all know that means – bad luck, right? Well ironically you are in luck, because in honor of
It’s now been a full year since we first launched the churn monster blog series, can you believe it? Over the course of the past
It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer. For any company
This month we are going to take a look at a churn monster that we’ve all experienced but is different than all the rest, for
It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. A cheater is a customer who is actively being wooed
