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churn monster - black swan

Churn Monster: Black Swan

As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world

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The Fear of Churn

It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn.

Churn Monster - Know It All Customer

Churn Monster: Know It All

Hi churn fighters! We have a new churn monster to introduce to you today – a Know It All. A Know It All customer is

Customer Churn Monster

Churn Monster: Unlucky

Today is Friday the 13th and we all know that means – bad luck, right? Well ironically you are in luck, because in honor of

customer churn monster championless

Churn Monster: Championless

It’s now been a full year since we first launched the churn monster blog series, can you believe it? Over the course of the past

customer churn monster acquired

Churn Monster: Acquired

It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer. For any company

customer churn monster bad fit

Churn Monster: Bad Fit

This month we are going to take a look at a churn monster that we’ve all experienced but is different than all the rest, for

customer churn monster cheater

Churn Monster: Cheater

It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. A cheater is a customer who is actively being wooed

customer churn monster ghosted

Churn Monster: Ghosted

As part of our customer churn monster series today, we are going to be talking about ghosting. Unfortunately, in today’s society this has become a

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