As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world

This is a guest post by Jay Nathan, Founder & Managing Partner at Customer Imperative. Disappointed, but oddly satisfied, I hung up the phone from

It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn.

Hi churn fighters! We have a new churn monster to introduce to you today – a Know It All. A Know It All customer is

Today is Friday the 13th and we all know that means – bad luck, right? Well ironically you are in luck, because in honor of

It’s now been a full year since we first launched the churn monster blog series, can you believe it? Over the course of the past

It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer. For any company

This month we are going to take a look at a churn monster that we’ve all experienced but is different than all the rest, for

It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. A cheater is a customer who is actively being wooed

As part of our customer churn monster series today, we are going to be talking about ghosting. Unfortunately, in today’s society this has become a