Change Management in Customer Success: Overcoming Change Resistance
About 75% of change efforts fail due to their inability to deliver value or complete abandonment, according to HBR. Pile that probability on top of
About 75% of change efforts fail due to their inability to deliver value or complete abandonment, according to HBR. Pile that probability on top of
When it comes to product adoption, as our Chief Customer Officer likes to analogize, showing up to the gym isn’t enough; you have to run
Do you remember Clippit (better known as Clippy)? Clippy was Microsoft’s overly eager virtual assistant who couldn’t take a hint — incessantly popping up to
With your customers’ product usage still ramping up early on in their adoption journey, it becomes tricky to find meaningful data points. But, if you use
This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. When you think of the reasons why churn happens, what
While usage isn’t the only indicator of customer success – it is a fact that if they do not utilize the solution fully, then they
Churn Fighting Focus: QBR Mistakes for CSMs to Avoid Too often Quarterly Business Reviews provide little or no additional value to the client and lack focus, accountability
