Feb 17, 2021

3 min

Top 20 Business Challenges for Customer Success and Resources to Help


Spread the love

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Last year TSIA responded to over 3,000 inquiries from members. Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge.

Wondering what is top of mind for companies when it comes to Customer Success? Think other organizations are struggling with the same things you are? Chances are, yes.

Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas.

Top 20 Business Challenges for Customer Success According to TSIA



  1. Best Practices for Creating Customer Success Capabilities and Organizations
  1. Key Performance Indicators (KPIs): Customer Success
  1. Improve Customer Experience
  1. Adoption Monitoring & Health Score
  1. Charters of Customer Success
  1. Funding a Customer Success Organization
  1. Monetizing Customer Success Offerings
  1. Staffing a Customer Success Organization
  1. Customer Success for Partners
  1. Account Segmentation
  1. Customer Success Compensation Strategies
  1. Efficient Sales Models
  1. Customer Success Technology
  1. Low Touch Customer Success
  1. Crisis Management During a Global Pandemic
  1. Digital Touch Customer Success
  1. Effective Training for Customer Success Teams
  1. Reduce Churn
  1. Customer Success Onboarding
  1. Predictive and Prescriptive Analytics

Customer Success Around the Web

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero





Subscribe to the newsletter   

Where Is Customer Success Headed in 2022?

Where is Customer Success Headed in 2022? “How did you go bankrupt?” Bill asked. “Two ways,” said Mike. “Gradually, then suddenly.” You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in just three words sums up an intense effect we...

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards

Announcing the Winners of ChurnZero's 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a...

ChurnZero Earns a 2021 Tech Cares Award from TrustRadius

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This...